Administrative Support Officer

4 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom Brook Street Full time

Job Summary:

The role of Collection Officer is to provide administrative support to HMCTS in ensuring payments are brought to account, ensuring customer satisfaction.

Key Responsibilities:

  • Deputising for Band D Team Leaders as and where required
  • Supervising post opening/floor walker
  • Allocating workload to band F staff
  • Receiving, balancing, and banking all monies paid
  • Processing correspondence and reports in respect of fixed penalties, camera detected, and similar offences
  • Processing payments allocated to the suspense account
  • Monitoring and updating suspended cases from computer reports
  • Monitoring and actioning all items received into the secure email
  • Processing refunds, cheques, and payments as authorised
  • Inputting, locating, and retrieving data from computer systems and preparing appropriate papers
  • Checking, validating, and amending computer-held data
  • Dealing effectively with all public enquiries and liaising with the DVLA and Police Forces
  • Undertaking a range of general office duties, including answering switchboard/telephones, using a range of computer software and hardware, handling incoming and outgoing mail, letter writing, basic stock control, and collecting a range of statistical data

About Brook Street:

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to, and able to discover their personal best.

We are a Disability Confident Leader and have Gold Award status from the Defence Employer Recognition Scheme. We are committed to engaging with candidates with disabilities and veterans, offering a guaranteed interview scheme for those who meet the stipulated criteria for the role.



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