Emergency Health Support Practitioner
1 day ago
We are seeking a dedicated and compassionate NHS Healthcare Advisor to work nights part-time in Exeter. In this role, you will be part of a team handling urgent but non-emergency health calls from the public, providing advice and signposting assistance to onward care using the NHS Pathways triage system.
You'll enjoy competitive pay, ranging from £12.11 per hour during daytime and training hours to £15.58 per hour on Red Zone weekend shifts. Our benefits package includes:
- 33 days annual leave, including bank holidays;
- Great job security and full support for ongoing career and salary progression;
- Practice Plus Group benefits, including company pension scheme, life assurance, retail discounts, and employee assistance programme;
As part of our 111 service, you will be the first point of contact for members of the public with a 24-hour urgent health concern. Your key responsibilities include:
- Managing calls from patients and healthcare professionals;
- Using computer systems to capture patient information;
- Communicating effectively in a healthcare environment with colleagues and callers;
- Providing advice and support on accessing local services;
- Transferring calls to our clinical assessment services for expert advice and support;
- Dealing with distressing and emergency situations.
To succeed in this role, you will need:
- GCSE/Functional Skills English and Maths at Grade C (or equivalent) or above;
- Excellent listening and communication skills, ideally with IT and keyboard skills, plus previous experience working with the public;
- A passion for helping others and ability to learn new skills in a fun and supportive team.
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