Country Club and Spa Guest Services Associate
4 days ago
Pursue a rewarding career as a Spa Receptionist at Swinton Estate, where we strive to deliver exceptional experiences for our guests.
About the Position:
We are seeking a dedicated and detail-oriented individual to join our team as a Spa Receptionist. This is an excellent opportunity to develop your skills and expertise in a fast-paced and dynamic environment.
Responsibilities and Requirements:
- Manage bookings and reservations with accuracy and efficiency
- Collaborate with spa hosts to ensure a seamless guest experience
- Prepare for spa days, setting up necessary resources and equipment
- Deliver exceptional customer service, responding promptly to guest queries and concerns
Desirable Qualifications and Skills:
- A degree in hospitality or a related field, or equivalent experience
- Previous experience working in a similar receptionist role
- Experience working with premier software booking systems and Reslynx booking system
- Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues alike
Our Benefits Package:
- A competitive salary of £23,920 per annum, reflecting the estate's commitment to investing in its people
- 30 days annual leave (pro rata for PT employees), increasing with service
- A comprehensive benefits package, including access to discounts, cinema tickets, and more through Hospitality Rewards
- Eligible team members will benefit from a NEST pension scheme
- Use of the Country Club & Spa, with 50% discount on food & beverage and spa treatments/packages
- 15% discount on food & beverage or spa for family and friends
- Refer a friend scheme up to £500.00 for a full-time member of staff
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