Luxury Spa and Wellness Coordinator
6 days ago
Discover a rewarding career as a Spa Receptionist at Swinton Estate, nestled in the breathtaking Yorkshire Dales.
About the Role:
We are seeking a highly skilled and welcoming individual to join our team as a Spa Receptionist. As the first point of contact for guests, you will be responsible for ensuring a seamless and enjoyable experience from arrival to departure.
Responsibilities:
- Greet and welcome guests, providing exceptional customer service
- Manage bookings and reservations with ease using premier software booking systems
- Work closely with spa hosts to deliver an unforgettable experience for our guests
- Prepare for spa days by setting up towels, robes, and other essentials
- Represent the estate in a professional manner, embodying our values of excellence and warmth
Requirements:
- A strong background in hospitality or a related field, preferably with previous experience as a receptionist
- Flexibility to work weekends and shift patterns, with a willingness to adapt to changing circumstances
- Excellent communication and interpersonal skills, with a passion for delivering outstanding customer experiences
- Familiarity with premier software booking systems and Reslynx booking system
- Ability to thrive in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
What We Offer:
- A competitive salary of £23,920 per annum, reflecting the estate's commitment to attracting and retaining top talent
- 30 days annual leave (pro rata for PT employees), including bank holidays, increasing with service
- A comprehensive benefits package, including access to discounts, cinema tickets, and more through Hospitality Rewards
- Eligible team members will benefit from a NEST pension scheme
- Use of the Country Club & Spa, with 50% discount on food & beverage and spa treatments/packages
- 15% discount on food & beverage or spa for family and friends
- Refer a friend scheme up to £500.00 for a full-time member of staff
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