Head of Technical Sales

7 days ago


Ripon, North Yorkshire, United Kingdom Edmund Optics Full time

Are you an experienced product support professional looking for a new challenge? Do you have a passion for delivering exceptional customer service and driving business growth? If so, we want to hear from you

We are currently recruiting for a Product Support Manager EMEA to join our team at Edmund Optics. As a key member of our European operations, you will be responsible for managing the Product Support Team to achieve customer satisfaction, revenue growth, and high productivity.

About the Role:

The successful candidate will be responsible for scheduling team members, assisting with complex technical inquiries, and developing strategies for continuous improvement. You will also be expected to define and track key performance indicators (KPIs) and report them to stakeholders.

Requirements:

  • Minimum three years' experience in technical sales and/or product support.
  • Strong knowledge of sales and support processes.
  • Excellent communication and leadership skills.
  • Fluency in English, additional language skills beneficial.
  • Ability to travel occasionally for tradeshows and other business activities.

What We Offer:

  • Salary: £65,000 - £85,000 per annum, dependent on location and experience.
  • Benefits package, including private medical and dental insurance, and subsidized gym membership.
  • Opportunities for career development and professional growth.
  • Dynamic and supportive work environment.

Our offices are based in York (UK), Mainz (Germany), and Lyon (France), offering flexibility for the successful candidate to choose their preferred location.



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