European Product Support Management Opportunity

4 days ago


Ripon, North Yorkshire, United Kingdom Edmund Optics Full time
Job Summary:

We are looking for a seasoned Product Support Manager EMEA to lead our Product Support Team in delivering outstanding customer support. This role requires a strong understanding of sales and support processes, excellent communication skills, and the ability to work collaboratively with cross-functional teams.


Main Objectives:
  1. Lead the Product Support Team to achieve customer satisfaction and revenue growth.
  2. Develop and implement strategies to improve sales processes and customer journeys.
  3. Collaborate with marketing to gather customer feedback and identify support needs.

Key Qualifications:
  • Minimum three years of experience in technical sales and/or product support.
  • Strong knowledge of sales and support processes.
  • Fluent in English; additional language skills an asset.
  • Willingness to travel occasionally for business purposes.


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