European Product Liaison
5 days ago
We are seeking an experienced Product Support Manager to join our team at Edmund Optics. As a leading manufacturer and supplier of optics, imaging, and photonics technology, we offer a range of products for various applications.
About the RoleThe successful candidate will be responsible for managing the Product Support Team, with the aim of maximizing customer satisfaction. This includes structuring the team for operational effectiveness, day-to-day management, and increasing regional customer satisfaction.
Key Responsibilities:- Manage and develop the Product Support Team to achieve customer satisfaction and revenue growth.
- Schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
- Assist the Product Support Team with complex technical inquiries and involve Solutions Engineers as needed.
- Work towards continuous improvement of sales processes and customer journey.
- Define and track key performance indicators (KPIs) and report them to stakeholders.
- Interface with marketing to provide customer feedback and identify support needs.
- Minimum of three years' experience in technical sales and/or product support.
- Knowledgeable about sales and support processes.
- Fluent in English, additional language skills preferred.
- Willingness to travel occasionally.
- Salary: £55,000 - £75,000 per annum.
- Company pension scheme.
- Private medical & dental insurance.
- Extensive training and development opportunities.
- Subsidized gym membership.
- Cycle to Work scheme.
- Company events.
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Ripon, North Yorkshire, United Kingdom Edmund Optics Full timeJob Summary:We are looking for a seasoned Product Support Manager EMEA to lead our Product Support Team in delivering outstanding customer support. This role requires a strong understanding of sales and support processes, excellent communication skills, and the ability to work collaboratively with cross-functional teams.Main Objectives:Lead the Product...
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