Receptionist

5 months ago


Ripon, United Kingdom Yorkshire Health Network Full time

Meet and greet patients and visitors arriving at the site and direct them accordingly. Set up clinical and reception spaces and ensure the waiting area is prepared prior to clinic commencing and is maintained to a high standard during the clinic. Input data into appointment and patient databases, and updating SystmOne with patient information. Responsible for visitor badge issuing and signing in/out as required.

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately signposting patients to the correct service. Support all clinical staff with general tasks as requested. General admin duties for Operational Manager, Clinical Services Manager and Operations Support Officer, including filing, photocopying, prepping rosters, uploading shifts to Lantum etc. Open and distribute post, ensure post is taken at the end of the day.

Maintain confidentiality of patients and undertake training in information governance. Prepare leaflets and other promotional materials. When required responsible for the security of the building opening up using appropriate protocols and in line with the key holder agreement as well as locking up and following all the security measures at the end of the session. Participate in the training and induction of new staff.

Ordering and receiving stationery for the offices and clinical services. Ordering and receiving travel retail products. Manage room bookings for both office and clinical spaces using TeamNet or other appropriate systems. Liaison with delivery derivers and operative collecting and delivering from the site.

Taking payments for clinical service prior to appointment or at end of treatment. Arranging pathology samples to be collected by relevant organizations, and ensuring correctly labelled.


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