Care Navigator Dispensary Assistant
2 days ago
We are seeking a Care Co-ordinator/DISPENSING ASSISTANT to join our team in Ipswich, Suffolk.
The successful candidate will have a combination of dispensing knowledge and excellent patient-centric care skills. Primary care knowledge is desirable but not essential as full training will be provided.
Main Responsibilities- Provide high-quality patient support services responding efficiently politely and helpfully at all times.
- Meet and greet patients their families or representatives and visitors ensuring they receive the best possible service.
Care Co-ordinator Role:
- Coordinate with healthcare providers to obtain medical records test results and other patient information.
- Prepare medical documentation for clinical staff ensuring accuracy and confidentiality.
Dispensary Assistant Role:
- Carry out routine dispensing activities in accordance with prescriptions by following Standard Operating Procedures (SOPs) and complying with legal requirements.
- Audit Patient Medication Records (PMR) to ensure patient safety and comply with data protection requirements.
The estimated salary for this role is £26,000 - £34,000 per annum depending on experience.
About Our PracticeMartlesham Heath Surgery is a small but close-knit practice located in Martlesham serving affluent areas on the outskirts of Ipswich.
We use SystmOne clinical system and are connected with the Wolsey PCN a collaboration between select GP practices in the local area.
Job RequirementsOur Care Co-ordinators provide professional respectful and efficient call handling and face-to-face services helping patients access various support options.
- Answer phone calls manage inquiries and triage calls to relevant personnel.
- Maintain confidentiality and adhere to data protection regulations.
- Coordinate with healthcare providers to obtain medical records test results and other patient information.
- Prepare medical documentation for clinical staff ensuring accuracy and confidentiality.
- Support the practice in managing medical supplies ordering stock and maintaining clinical rooms.
- Update and maintain patient information on NHS databases and/or practice management systems.
- Generate reports including patient activity appointment statistics and performance metrics.
- Manage payments for dispensed prescriptions and ensure compliance with financial procedures.
Dispensary Assistant:
As a Dispensary Assistant you will project a positive image to dispensary patients and visitors dealing with queries professionally courteously and efficiently.
- Collect prescription charges and check patient exemption statements.
- Operate efficient stock control ensuring continuity of supply and minimising wastage.
- Clean work surfaces and shelving regularly and maintain dispensary equipment.
Successful applicants will access additional training opportunities through our local Training Hub ICB or other providers.
QualificationsNVQ level 2 in Dispensing or equivalent qualification is required.
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Ipswich, Suffolk, United Kingdom NHS Full timeJob Opportunity: Care Navigator with Dispensary SkillsWe are seeking an experienced and compassionate individual to fill the role of Care Navigator at Martlesham Heath Surgery, serving the local community in Ipswich.The ideal candidate will possess excellent communication skills, a strong understanding of dispensing principles, and the ability to work...
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