Patient Support Coordinator Dispenser

5 days ago


Ipswich, Suffolk, United Kingdom NHS Full time

We are seeking a highly skilled Care Co-ordinator/DISPENSING ASSISTANT to join our team in Ipswich, Suffolk.

The ideal candidate will have excellent communication and organisational skills with a strong background in dispensing and patient care.

Main Responsibilities
  • Provide exceptional patient support services ensuring timely and effective responses to patient inquiries.
  • Coordinate with healthcare providers to obtain medical records test results and other patient information.

Care Co-ordinator Role:

  • Prepare medical documentation for clinical staff ensuring accuracy and confidentiality.
  • Support the practice in managing medical supplies ordering stock and maintaining clinical rooms.

Dispensary Assistant Role:

  • Carry out routine dispensing activities in accordance with prescriptions by following Standard Operating Procedures (SOPs) and complying with legal requirements.
  • Audit Patient Medication Records (PMR) to ensure patient safety and comply with data protection requirements.

The estimated salary for this role is £27,000 - £36,000 per annum depending on experience.

About Our Practice

Martlesham Heath Surgery is a dynamic and forward-thinking practice located in Martlesham serving a diverse population.

We use SystmOne clinical system and are connected with the Wolsey PCN a collaboration between select GP practices in the local area.

Job Requirements

Our Care Co-ordinators provide professional respectful and efficient call handling and face-to-face services helping patients access various support options.

  • Answer phone calls manage inquiries and triage calls to relevant personnel.
  • Maintain confidentiality and adhere to data protection regulations.
  • Coordinate with healthcare providers to obtain medical records test results and other patient information.
  • Prepare medical documentation for clinical staff ensuring accuracy and confidentiality.
  • Support the practice in managing medical supplies ordering stock and maintaining clinical rooms.
  • Update and maintain patient information on NHS databases and/or practice management systems.
  • Generate reports including patient activity appointment statistics and performance metrics.
  • Manage payments for dispensed prescriptions and ensure compliance with financial procedures.

Dispensary Assistant:

As a Dispensary Assistant you will provide administrative support to the dispensary team ensuring smooth operations and optimal patient care.

  • Collect prescription charges and check patient exemption statements.
  • Operate efficient stock control ensuring continuity of supply and minimising wastage.
  • Clean work surfaces and shelving regularly and maintain dispensary equipment.

Successful applicants will access additional training opportunities through our local Training Hub ICB or other providers.

Qualifications

NVQ level 2 in Dispensing or equivalent qualification is required.



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