Dispensing Assistant Care Navigator

5 days ago


Ipswich, Suffolk, United Kingdom NHS Full time

NHS Healthcare Job Opportunity

We are seeking a highly skilled and dedicated Care Navigator to join our team at Martlesham Heath Surgery, located in the affluent areas of Ipswich.

The ideal candidate will have excellent patient-centric care skills and a combination of dispensing knowledge and experience in providing high-quality care navigation services.

Main Responsibilities:
  • Provide exceptional patient care by responding efficiently and helpfully to inquiries and concerns.
  • Meet and greet patients, their families or representatives, and visitors, ensuring they receive the best possible service.
About Our Practice:

Martlesham Heath Surgery is a small but close-knit practice serving the local community. We use SystmOne clinical system and collaborate with Wolsey PCN, a partnership between select GP practices in the area.

Job Requirements:

This role involves answering phone calls, managing inquiries, and triaging calls to relevant personnel while maintaining confidentiality and adhering to data protection regulations.

  • Coordinate with healthcare providers to obtain medical records, test results, and other patient information.
  • Prepare accurate medical documentation for clinical staff.
  • Support the practice in managing medical supplies, ordering stock, and maintaining clinical rooms.
  • Update and maintain patient information on NHS databases and/or practice management systems.
  • Generate reports on patient activity, appointment statistics, and performance metrics.
  • Manage payments for dispensed prescriptions and ensure compliance with financial procedures.

The successful candidate will access additional training opportunities through our local Training Hub or ICB providers.

Qualifications:

A minimum of NVQ level 2 in Dispensing or equivalent qualification is required.



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