Care Navigator and Receptionist
3 weeks ago
We are seeking a part-time care navigator/receptionist to join our team at Hawthorn Drive Surgery, a leading healthcare provider in Ipswich. As a key member of our team, you will play a vital role in delivering exceptional patient care and support.
Job SummaryThis is an excellent opportunity for a motivated individual to work in a fast-paced environment, providing administrative support and navigating patients through our services. You will be responsible for making appointments, contacting patients, giving out results, handling home visit requests, dealing with general enquiries and complaints, and greeting and directing patients and visitors.
The successful candidate will have excellent communication and computer skills, a 'can-do' attitude, and the ability to work effectively as part of a team. Full training and support will be provided to ensure your success in this role.
Key Responsibilities- Making appointments and managing patient schedules
- Contacting patients to inform them of test results or to request further information
- Issuing prescriptions and medication to patients
- Coordinating home visits and ensuring timely completion of tasks
- Providing administrative support to the clinical team
- Handling general enquiries and complaints from patients and staff members
- Greeting and directing patients and visitors in a welcoming and professional manner
Hawthorn Drive Surgery is committed to delivering high-quality patient care and service. Our team of experienced healthcare professionals is dedicated to providing the best possible outcomes for our patients.
Requirements- Grade C or above in English or equivalent
- Experience working in a GP surgery or similar healthcare setting
- Proficiency in using System One (clinical system) and other basic IT applications
- Excellent communication and interpersonal skills
The salary for this role is approximately £18,000-£20,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including access to ongoing training and development opportunities, a supportive and collaborative work environment, and the satisfaction of knowing that you are making a real difference in the lives of our patients.
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