Healthcare Services Liaison
2 days ago
We are seeking an experienced Care Co-ordinator/DISPENSING ASSISTANT to join our team in Ipswich, Suffolk.
The ideal candidate will have a strong background in primary care and dispensing with excellent communication and interpersonal skills.
Main Responsibilities- Provide high-quality patient support services responding efficiently politely and helpfully at all times.
- Meet and greet patients their families or representatives and visitors ensuring they receive the best possible service.
Care Co-ordinator Role:
- Coordinate with healthcare providers to obtain medical records test results and other patient information.
- Prepare medical documentation for clinical staff ensuring accuracy and confidentiality.
Dispensary Assistant Role:
- Carry out routine dispensing activities in accordance with prescriptions by following Standard Operating Procedures (SOPs) and complying with legal requirements.
- Audit Patient Medication Records (PMR) to ensure patient safety and comply with data protection requirements.
The estimated salary for this role is £28,000 - £38,000 per annum depending on experience.
About Our PracticeMartlesham Heath Surgery is a well-established practice located in Martlesham serving a diverse population.
We use SystmOne clinical system and are connected with the Wolsey PCN a collaboration between select GP practices in the local area.
Job RequirementsOur Care Co-ordinators provide professional respectful and efficient call handling and face-to-face services helping patients access various support options.
- Answer phone calls manage inquiries and triage calls to relevant personnel.
- Maintain confidentiality and adhere to data protection regulations.
- Coordinate with healthcare providers to obtain medical records test results and other patient information.
- Prepare medical documentation for clinical staff ensuring accuracy and confidentiality.
- Support the practice in managing medical supplies ordering stock and maintaining clinical rooms.
- Update and maintain patient information on NHS databases and/or practice management systems.
- Generate reports including patient activity appointment statistics and performance metrics.
- Manage payments for dispensed prescriptions and ensure compliance with financial procedures.
Dispensary Assistant:
As a Dispensary Assistant you will be responsible for providing administrative support to the dispensary team ensuring smooth operations and optimal patient care.
- Collect prescription charges and check patient exemption statements.
- Operate efficient stock control ensuring continuity of supply and minimising wastage.
- Clean work surfaces and shelving regularly and maintain dispensary equipment.
Successful applicants will access additional training opportunities through our local Training Hub ICB or other providers.
QualificationsNVQ level 2 in Dispensing or equivalent qualification is required.
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