Case Coordinator

4 weeks ago


Norwich, Norfolk, United Kingdom Brook Street NMR Full time
Job Overview

Brook Street NMR is currently seeking a skilled professional to fill the role of Case Administrator. The successful candidate will provide essential support to the National Probation Service in Norwich.

Key Responsibilities:
  • Taking inbound and outbound calls, handling queries, and assisting with data entry.
  • Liaising with Probation Officers to ensure seamless communication.
  • Providing signposting services to individuals requiring assistance.
  • Performing general administrative tasks as required.
Requirements:
  • Strong communication skills, both verbal and written, with the ability to communicate effectively with diverse individuals.
  • Confident telephone manner, as the role is heavily telephone-based.
  • Ability to use initiative and work independently.
  • Basic numeric skills and excellent customer service skills.
Benefits:
  • Holiday entitlement and access to a pension scheme.
  • Weekly pay and the opportunity to work in the public sector.
  • Full training and induction provided to ensure a smooth transition.


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