Field Agent

5 months ago

Norwich, United Kingdom Ascent Performance Group Ltd Full time

**We are looking for self-employed field agents who are based in Norwich (NR) on a part-time/full - time basis, that are keen to play a huge part in the ongoing success of Ascent.**

**A bit about Ascent**

At Ascent we place the customer at the heart of our operations, ensuring that within our customers most vulnerable times, we offer the support they deserve. You will visit customers at property addresses in order to facilitate account rehabilitation with their lender, depending on the client instruction type and/or customer preference, this will include reconnecting the customer directly with the lender, completing a full fact find face to face interview at the customer property or undertaking Zoom/video interviews. You will also be making other residential visits and property checks as required.

**What's in it for you?**
- A competitive pay rate depending on type of cases worked
- We offer out of area fees
- Flexible hours

**What will your day look like?**
- As a field agent, you will be arranging and attending reconnection visits or face to face interviews with individuals in their homes who are currently in financial difficulties. In some cases this may involve discussing their present and foreseeable future circumstances and either proposing or agreeing repayment plans with their creditors.
- Conducting enquires on behalf of insurance companies with regard to Personal Injury claims and Probate matters.
- Working with MI and root cause data to provide and feedback and support to self-employed agents both remotely and through physical meetings/shadowing with a view to driving quality
- Identifying customers that could be considered as vulnerable and gather appropriate information in order that the appropriate treatments and solutions can be put in place by both Ascent and our Clients
- Manage workload and allocated territory in an efficient and effective manner to ensure service levels, particularly turnaround times are achieved whilst being conscious of work levels, route planning and customer availability.
- Complete reports via appropriate devices in accordance with client requirements.
- Record customer complaints and relevant information accurately in accordance with complaints procedure.
- Experience as a self-employed field agent (working in debt recovery)
- Excellent communicator
- Confident when dealing with customers
- Ability to prioritise and coordinate their workload geographically
- Ability to treat all customers fairly (TCF), professionally and within legislation and codes of practice.
- Ability to work effectively as part of a team

**A bit about Ascent**

At Ascent we place the customer at the heart of our operations, ensuring that within our customers most vulnerable times, we offer the support they deserve. You will visit customers at property addresses in order to facilitate account rehabilitation with their lender, depending on the client instruction type and/or customer preference, this will include reconnecting the customer directly with the lender, completing a full fact find face to face interview at the customer property or undertaking Zoom/video interviews. You will also be making other residential visits and property checks as required.

**What's in it for you?**
- A competitive pay rate depending on type of cases worked
- We offer out of area fees
- Flexible hours

**What will your day look like?**
- As a field agent, you will be arranging and attending reconnection visits or face to face interviews with individuals in their homes who are currently in financial difficulties. In some cases this may involve discussing their present and foreseeable future circumstances and either proposing or agreeing repayment plans with their creditors.
- Conducting enquires on behalf of insurance companies with regard to Personal Injury claims and Probate matters.
- Working with MI and root cause data to provide and feedback and support to self-employed agents both remotely and through physical meetings/shadowing with a view to driving quality
- Identifying customers that could be considered as vulnerable and gather appropriate information in order that the appropriate treatments and solutions can be put in place by both Ascent and our Clients
- Manage workload and allocated territory in an efficient and effective manner to ensure service levels, particularly turnaround times are achieved whilst being conscious of work levels, route planning and customer availability.
- Complete reports via appropriate devices in accordance with client requirements.
- Record customer complaints and relevant information accurately in accordance with complaints procedure.
- Experience as a self-employed field agent (working in debt recovery)
- Excellent communicator
- Confident when dealing with customers
- Ability to prioritise and coordinate their workload geographically
- Ability to treat all customers fairly (TCF), professionally and within legislation and codes of practice.
- Ability to work effectivel

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