Trainee Referencing Administrator

7 months ago

Norwich, United Kingdom Advanced Rent Limited Full time

Company Description:
Advanced Rent is a leading provider of technology-driven products and services that streamline the letting's journey, benefiting letting agents, landlords, and tenants alike. With over a decade of experience in the lettings market and property management, we possess valuable insights into the industry's opportunities and challenges. By combining our extensive knowledge with cutting-edge technology, we deliver powerful solutions that save time, boost revenue, and reduce costs.

Job Summary:
We are seeking dedicated individuals with a strong passion for Customer Service to join our well-established and rapidly expanding family business. As a trainee Referencing Administrator, you will play a pivotal role within our highly skilled team, responsible for overseeing the screening and approval process for potential tenants on behalf of our clients, including letting agents and landlords. This permanent position requires individuals who are committed, detail-oriented, and possess exceptional communication and organizational skills. In this role, you will gain valuable experience in lettings, property management, and insurance, offering a comprehensive understanding of these fields. If you are eager to kick-start your career in any of these sectors and have a keen interest in lettings, property management, and insurance, this is an outstanding opportunity to begin your professional journey.

**Responsibilities**:

- Conduct a large volume of background checks, including making and receiving reference calls, to ensure the suitability of prospective tenants.
- Maintain clear and professional communication with a diverse range of individuals, including tenants, landlords, and letting agents.
- Exhibit a strong work ethic, providing exceptional customer service and treating each case with the utmost confidentiality.
- Work diligently and accurately to meet daily targets, demonstrating the ability to handle a high workload with efficiency.
- Utilize computer literacy skills to navigate and leverage our technology-driven solutions effectively.
- Collaborate with the team to improve processes and contribute to the overall growth and success of the business.

**Requirements**:

- Excellent written and verbal communication skills, with a confident telephone manner.
- Strong numerical skills and attention to detail to ensure accurate assessment of financial documentation.
- Exceptional work ethic, ambition, and a positive attitude towards customer service.
- Ability to manage your workload, prioritize tasks effectively, and meet challenging deadlines.
- Demonstrated good judgement and the ability to handle sensitive information with discretion.
- Commitment to going the extra mile to deliver exceptional results.
- A desire for professional growth and willingness to learn about the lettings market.
- Entrepreneurial spirit and enthusiasm to contribute to a dynamic and agile small business.

**Salary**:
Starting salary: £16,000.00 - £18,000.00 DOE per annum (paid monthly in arrears)

**Salary**: £16,000.00-£18,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Private medical insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Norwich: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Referencing Administrator

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