Case Administrator

6 months ago

Norwich, United Kingdom Brook Street Full time

**Case Administrator - His Majesty's Prison and Probation Service**

Do you like making a difference? Do you have a keen eye for detail? Do you enjoy communicating with many people and dealing with complex cases? If you answered 'Yes,' we would love to hear from you.

Brook Street is working with His Majesty's Prison and Probation Service to recruit a Case Administrator for the National Probation Service in Norwich Probation Service carries out sentences given by the courts, in custody and in the community and rehabilitates people through education and employment. These are careers that change lives.

There Full-time hours for this role will be 9AM - 5PM Monday to Friday (37 hours a week).
They pay rate for this role is £10.42an hour (Holiday and pension scheme available)

**The Role**:
We are recruiting for an exciting Case Administrator; this is an excellent opportunity to work within the Public Sector and provide an essential service that has a diverse organisation with a wide variety. The main role will be assisting outbound callers who are either going through the Probation System or signposting and liaising with Probation Officers as part of the London Probation Service Helpdesk.

**What will be your primary responsibilities?**

Taking inbound and outbound calls and handling queries
Liaising with Probation Officers
Assisting people throughout the Probation System
Signposting people that call in through to the correct departments
At times General Administration duties

Strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals, including those who may present complex or aggressive behaviour
Strong and confident telephone manner (as this phone is heavily telephone based)
Use and work on your initiative
Possess basic numeric skills
Excellent Customer Service Skills

**Benefits**:
In return for your demanding work and commitment, working for this organisation can offer you some fantastic benefits:
- The opportunity to join and work in the public sector
Learning and development opportunities to grow your career
Wide variety of flexible benefits and working options to suit your lifestyle.
Full training and induction will be provided if successful.

**About Us**

We recruit on behalf of some of the country's best-known organisations for roles across all industry sectors. We are located across 50+ high street locations, making hiring and job searching more personal. Our nationwide reach means we can engage with job seekers and employers in person, allowing us to tailor our approach to their unique requirements perfectly.

**Apply**

If successful, you will be required to hold an in-date Passport or Birth certificate, 2 proofs of address and proof of National Insurance. Complete registrations forms and last 3 years of referencing.

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