Customer Technical Support

5 months ago

Norwich, United Kingdom Technique Recruitment Solutions Full time

Our client are a leading global machinery manufacturer based in Norwich. Due to continued success they have an opportunity for a Customer Technical Support Representative to join their Technical Services team. This role will involve frequent travel both within the UK and overseas. On average 15-20% travel with visits between 2 days-2 weeks on average with the remainder being remote support based in Norwich and hybrid.

The company has an outstanding reputation within their market and as well as a competitive salary the company offer an excellent benefits package

**Key Accountabilities**

Continuous improvement and development of product performance at customer sites.
Provision of Technical Support to customers and Agents as required by completing the key duties outlined below.
Development of Communication between company, Agents and Customers.

**Key Duties and Responsibilities**

Undertaking audits of installed equipment and Field Service effectiveness
Visit packhouse/customers as directed, to determine a mutually satisfactory labelling solution to label difficult to label products.
Participation in product/component trials.
Developing a complete understanding of all customer related equipment requirements.
Investigate and develop labelling improvements and work with Engineering and Production to implement those changes.
Participate in the “Market Management Group” approach to supporting the various regions around the world.
Improvement of Labelling Best Practices and Equipment Performance Specifications.
Advise agents of equipment and assembly enhancements to promote efficient integration and performance of equipment.
Provide the leading coordination function for specific agent support and liaison as directed by the Senior Technical Service Manager.
Translation of Equipment Requirements to enable a suitable linkage between Engineering and Marketing functions.
Training Sales & Marketing, agents and customers on the features of equipment
Development and provision of Technical Sales support to Marketing functions and Agents Sales Representatives.
Visit potential customers as directed, world-wide to ensure that labelling systems are specified correctly.
Establish and maintain a “Case Study” file advising typical installation layouts for the various product types.
Collect suitable information to enable preparation of line layouts for submission to the Agent/Customer until a satisfactory solution is concluded.
Liaison with third party Equipment manufacturers to ensure correct integration of equipment.

**Person Specification**
Proven knowledge of working with agents, customers and internal stakeholders of an international organisation and worldwide exposure
Proven knowledge of customer service, preferable in a Fresh produce environment
Managing Operational budgets
Producing and reading reports
Excel, Microsoft Word, Outlook intermediate level
Data analysis and presentation
Full UK Driving license with no travel restrictions

Technique Recruitment Solutions are a specialist engineering recruitment company based in Norfolk

**Job Types**: Full-time, Permanent

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Referral programme

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Norwich

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