IT Technical

2 days ago


Norwich, United Kingdom rthirteen recruitment Full time

This is a fantastic opportunity to join a highly experienced Technical support team where you will provide exemplary customer service and support to customers, confidently assisting and resolving their technical queries.

**Your duties will include**:

- Taking incoming calls from B2B and B2C customers/clients.
- Resolving Broadband faults, hardware issues and any other issues that arise.
- Configuring phones, routes and other hardware.
- Set up of PBX Configuration and IP Addressing.
- Handling a range of queries, from individual domestic customers to large scale organisations.
- Providing the utmost in customer service, maintaining a positive and accommodating approach.
- Working on a rota basis, covering out of hours support when needed.
- Upholding the company’s ethos and service at all times.
- Working on initiative - progressing and handling further complex queries.

**You will**:

- Display a strong desire to pursue a career within IT.
- Have previous experience within an IT support role (_desirable but not essential_).
- Be a confident communicator with the ability to provide exemplary customer service.
- Have the ability to work in a high pressured environment.
- Be patient and persistent, able to pacify a situation and find the most relevant resolution.
- Able to prioritise and balance workload effectively and efficiently.
- Be highly committed to self development and continuous improvement.

A truly exciting prospect for individuals who demonstrate a passion for all things IT; full training and development opportunities will be presented. Permanent position working Monday to Friday 9am to 5:30pm, starting salary is highly competitive, with progressionopportunities offered as the company grows.

**How to apply**:
**About rthirteen:
**Powered by our principals - we link individuals with opportunities to fulfil their potential and introduce client partners to associates to aid their business evolution. Contact us, for a completely confidential chat. rthirteen, clever recruiting whichmakes a difference.



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