Channel Support Agent

3 months ago

Norwich, United Kingdom Fluke Full time

As a Customer Support Agent, you are responsible for the effective processing and logistics flow of our total order flow process in a selection of region(s) and customer satisfaction within the EMEA Fluke Order Management Team.

No day in the life of a Customer Support Agent at Fluke is the same. You will be handling a variety of tasks while putting into practice your communication and problem-solving skills to assist customers with queries. By consistently providing a high level of service, you will build positive relationships with customers and ensure loyalty and satisfaction.

**In this role, you will**:
Process orders and complaints by taking appropriate actions by researching and resolving problems or complaints regarding inaccurate and/or improper deliveries, damages, and claims.

Supply all required information and documents regarding delivery, customs regulation and formalities, transportation/shipping, and invoicing.

Process quotes based on sales or channel partner input.

Responsible for continuous improvement of customer satisfaction.

Being a Customer Support Agent in the Fluke Order Management EMEA Team means:
Developing yourself as a Customer Support Agent by learning from and collaborating with your team members in a dynamic, international environment;
Experiencing first-hand how the different Fluke businesses work within the large scope of regions that the Order Management EMEA team supports;
Fine-tuning your communication skills by working closely with our distribution channels to continuously improve customer satisfaction;
Getting acquainted with the Oracle database and the software we use to carry out day-to-day tasks;
Building a broad network and strong relationships by communicating with customers, colleagues, and stakeholders.

About the team

As a Customer Support Agent, you will be part of our multinational Order Management EMEA team which is integral to business success. The variety of cultures and languages in combination with the positive atmosphere within the team makes for a fun, engaging, and supportive environment where your input is valued.

Intermediate vocational degree/MBO;
Good computer skills;
Previous experience in general office, accounting, shipping, or transportation is preferred;
Fluency in English.

Having a valid work permit for the United Kingdom;
Soft skills

Excellent communication and problem-solving skills;
Ability to work independently and in a team;
Can-do mentality and strong customer focus;
**Why you should join Fluke**:
We offer a dynamic, international environment with opportunities for limitless learning, professional development, and growth.
We are committed to a diverse and inclusive workplace where you feel supported and empowered to face challenges head-on, speak your mind, and be yourself.
Aligning business and personal needs is important, so we provide you with the flexibility to enable you to bring your best to work. We recognize and celebrate success through our Fluke Inspire program for internal recognition.
We support important causes and team up to find meaningful ways to give back to the community through the Fluke Day of Caring.
Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.

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