Collections and Customer Support Agent
4 months ago
**Norwich Trust Collections and Customer Support Agent**
**Based in Norwich**
**Are you looking for the next step in your customer service career within the financial services sector?**
We are looking for **confident** and **organised** individuals with **strong negotiation and customer service skills** to help customers that are experiencing financial difficulties.
What can we offer our Collection and Customer support agents?
- Starting salary of £26,000
- Eligibility for a quarterly profit share scheme
- 25 days holiday PLUS bank holidays with additional flexible options
- Company contributed pension of 8%
- Private medical health care with BUPA
- Death in service benefit at 4 x your base salary
- Full training and support to help you succeed
**About Norwich Trust**
Norwich Trust is a direct lender of personal unsecured loans exclusively for homeowners.
**The role of a Collections and Customer Support agent.**
The Collections and Customer Support team adds immense value to our business and our customers by giving support and practical guidance to those customers who are failing to maintain the repayments on their loan.
To be successful it is important to build a rapport with the customers you are working with, whilst explaining the actions they must take to keep up with their agreement with us. You will need to be professional, well organised, calm under pressure and committed to helping customers manage their finances. You will need to gain an understanding of which customers are genuinely struggling to make their repayments and those who are unwilling to do so. You’ll need to negotiate and plan an effective programme of repayment that meets the need of the customer and the business. You will do this in a manner that adheres to all applicable laws and regulations that Norwich Trust is governed by.
**We want people who**:
- Are driven and self-motivated
- Strong communications skills, both verbal and written
- Show dedication, enthusiasm, tenacity and pride in their work
- Offer excellent customer service
- Can learn and understand changes quickly in a regulated environment.
- Share our values and behaviours
- Ability to analyse financial information and make informed decisions.
**Working hours**
This is a full time permanent role working 40 hours per week between 8am and 8pm including one Saturday a month.
**If you have customer service or collections experience in a regulated financial services, banking or insurance role then we want to hear from you**
**Salary**: From £26,000.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company pension
- Private medical insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Norwich (required)
Ability to Relocate:
- Norwich: Relocate before starting work (required)
Work Location: In person
Reference ID: Norwich Trust Collections and Customer Support Agent
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