Customer Support Agent

5 months ago

Norwich, United Kingdom Epos Now Full time

Ready to start a career with a market-leading international company?

**Job title**: Customer Support Consultant.

**Location**:UK, Norwich.
**Company**: Epos Now.

**Salary**: Starting at £23,795 (and scaling to £27,000) with uncapped commission.

**Working hours**:See shift patterns below.

**About the job**:
To ensure staff coverage to help all our customers across different countries (including USA), we have a rotating shift pattern for this role (which changes weekly), and you will be working from our Norwich office. The hours for these two shift patterns are 8.45am to 5.45pm, and 10am to 7pm, and you will be required to work one in every four Saturdays, and one in every eight Sundays.

**What will you do?**
- Achieve your targets for revenue and customer satisfaction.
- Nurture meaningful customer relationships.
- Accurately record all information in the CRM.
- Deliver exceptional customer service

**What do you get in return?**
- Earn uncapped commission pay on top of your salary.
- Career progression opportunities - our philosophy is to promote internally.
- Company bonus scheme.
- 24/7 access to a health and well-being online centre, with private medical and dental schemes.
- Exclusive retail, restaurants and travel discounts.
- Collaborative company culture with regular team building events.
- Company pension.
- 20 days annual leave (increasing a day each year), plus bank holidays.
- Free onsite parking at Norwich office.

**What do you need to apply?**
- Be proactive - you must be driven to succeed and hit your targets _(Essential)_
- Great organisation and attention to detail to manage your phone, diary and data systems. _(Essential)_
- Excellent communication skills across all mediums. _(Essential)_
- Resilience to bounce back from unhappy customers. _(Essential)_
- Empathy for customers and the ability to remain calm and professional. _(Essential)_
- Have a good understanding of tech (Android, iOS, Windows) and experience using Google Suite. _(Desirable)_
- At least 1 year’s experience in hospitality, retail or contact centre work. _(Desirable)_

**Why EposNow**
Epos Now is a market-leading fintech business with an international presence (71 countries and counting). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone.

We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia.

Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - it’s an exciting time to join us

**What are the next steps?**

Interviews for this role are starting immediately.

**Ready to begin your career with us?**

**Job Types**: Full-time, Permanent

Pay: £23,795.00-£27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Yearly bonus

**Education**:

- A-Level or equivalent (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: UKServ

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