Customer Onboarding Agent

7 months ago


Norwich, United Kingdom Epos Now Full time

Ready to start a career with a market-leading international company?

**Job title**: Customer Onboarding Agent.

**Location**:UK, Norwich.
**Company**: Epos Now.

**Salary**: From £21,760 with uncapped commission.

**Working hours**:Full-time, Monday - Friday | 9am to 6pm.

**About the job**:
As a customer service onboarding consultant, you will be setting up new customers and supporting them during their first month with us.

A positive and confident communicator with an excellent telephone manner, you will be the first interaction for many prospective customers looking for a tech-led solution to their challenges. As a member of the customer support team, you will play a key role in handling customer support calls to onboard new customers and resolve any queries timely and efficiently.

**What will you do?**
- Onboard new customers by delivering training.
- Handle inbound customer support calls and answer webchats and tickets.
- Record customer data accurately.
- Conduct remote troubleshooting and training sessions with clients.
- Develop an in-depth knowledge of our products and services.
- Hit your call time and upselling targets using a “soft sales” approach.
- Provide excellent customer service

**What do you get in return?**
- Earn uncapped commission pay on top of your salary.
- Career progression opportunities - our philosophy is to promote internally.
- Company bonus scheme.
- 24/7 access to a mental health and well-being online centre, with private medical and dental schemes.
- Exclusive retail, restaurants and travel discounts.
- Collaborative company culture with regular team building events.
- Company pension.
- 20 days annual leave (increasing a day each year), plus bank holidays.
- Free onsite parking at Norwich office.

**What do you need to apply?**
- Be proactive - you must be driven to succeed and hit your targets _(Essential)_
- Great organisation and attention to detail to manage your phone, diary and data systems. _(Essential)_
- Excellent communication skills across all mediums. _(Essential)_
- Resilience to bounce back from unhappy customers. _(Essential)_
- Empathy for customers and the ability to remain calm and professional. _(Essential)_
- Have a good understanding of tech (Android, iOS, Windows) and experience using Google Suite. _(Desirable)_
- At least 1 year’s experience in customer service/support. _(Desirable)_

**Why EposNow**
Epos Now is a market-leading fintech business with an international presence (71 countries and counting). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone.

We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia.

Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - it’s an exciting time to join us

**What are the next steps?**

Interviews for this role are starting immediately.

**Ready to begin your career with us?**

**Job Types**: Full-time, Permanent

**Salary**: £21,760.00 per year

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Yearly bonus

**Experience**:

- Customer Service: 1 year (required)

Work Location: In person

Reference ID: NORIMP



  • Norwich, United Kingdom Epos Now Full time

    Ready to start a career with a market-leading international company? **Job title**: Customer Onboarding Agent. **Location**:UK, Norwich. **Company**: Epos Now. **Salary**: From £23,795 with uncapped commission. **Working hours**:Full-time, Monday - Friday | 9am to 6pm. **About the job**: As a customer service onboarding consultant, you will be setting...


  • Norwich, United Kingdom Swanstaff Recruitment Full time

    **Job Title**: Call Centre Agent **Location**: Hellesdon, NR6 **Rate of Pay**: from £10.42 per hour + OTE up to £45k commission £500- £800 on average earnings a week! Swanstaff Recruitment are recruiting for call centre agents to work with our client within the home improvement industry. Working as a call centre agent can be an incredibly rewarding...


  • Norwich, United Kingdom Epos Now Full time

    Ready to start a career with a market-leading international company? **Job title**: Customer Onboarding Consultant. **Location**:UK, Norwich. **Company**: Epos Now. **Salary**: From £21,760 with uncapped commission. **Working hours**:Full-time, Monday - Friday | 9am to 6pm. **About the job**: As a customer service onboarding consultant, you will be...

  • Customer Service Agent

    7 months ago


    Norwich, United Kingdom Auxillis Full time

    **Salary**: £26,149 pa + bonus up to £1,307 pa **Weekly Hours**: 42.5 hours / week **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure our vehicles are where we need them to be, when we need them to be...


  • Norwich, United Kingdom Epos Now Full time

    **About the company** Welcome to Epos Now - we're a leading fintech business, with a mission to help small businesses grow and thrive using our cloud-based software. We are rapidly developing (with offices across the world), and want to expand our Onboarding teams to support further growth this year. With an inclusive culture, we aim to support every...


  • Norwich, United Kingdom Norwich Trust Limited Full time

    **Norwich Trust Collections and Customer Support Agent** **Based in Norwich** **Are you looking for the next step in your customer service career within the financial services sector?** We are looking for **confident** and **organised** individuals with **strong negotiation and customer service skills** to help customers that are experiencing financial...


  • Norwich, United Kingdom Norwich Trust Limited Full time

    **Norwich Trust Collections and Customer Support Agent** **Based in Norwich** **Are you looking for the next step in your customer service career within the financial services sector?** We are looking for **confident** and **organised** individuals with **strong negotiation and customer service skills** to help customers that are experiencing financial...


  • Norwich, United Kingdom Epos Now Full time

    **About the company**: After a period of international growth, this award-winning technology business is looking to strengthen their service department to support a growing customer base. An inclusive company culture, the organisation works closely with employees on their own personal development plans, aligning personal and business goals for shared...


  • Norwich, United Kingdom Epos Now Full time

    **Location**:Norwich **Role title**: Customer Service Team Leader. **Salary**: £30,000 & 35,000 DOE | Commission plus bonuses **Hours**:Monday - Friday, 9am - 6pm, some weekends **About the company.** Welcome to Epos Now - we're a leading fintech business, with a mission to help small businesses grow and thrive using our cloud-based software. We are...


  • Norwich, United Kingdom Vermelo RPO Full time

    **Customer Service and Scheduling Agent** **Salary**:£21,210 plus monthly bonus between £150-£300 per month! **Location**:Norwich NR5 9JJ **Full Time and Permanent** **Hours**:40 Hours a week **- **8am-4:30pm or 9am-5:30pm One in every three Saturday’s 9am - 1pm **The Company** They are one of the UK's fastest growing and leading automotive...

  • Estate Agent

    7 months ago


    Norwich, United Kingdom Connells Group Full time

    OTE: £25,000 - £28,000, Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in** Norwich **working in our well known **Abbotts** estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?** - Industry leading **training and...


  • Norwich, United Kingdom Epos Now Full time

    **Location**:Norwich **Role title**: Customer Service Team Leader. **Salary**: £30,000 & 37,500 DOE | Commission plus bonuses **Hours**:Monday - Friday, 1pm - 10pm, some weekends **About the company.** Welcome to Epos Now - we're a leading fintech business, with a mission to help small businesses grow and thrive using our cloud-based software. We are...


  • Norwich, United Kingdom Epos Now Full time

    **Location**:Norwich **Role title**: Customer Service Team Leader. **Salary**: £26,400 - £32,100 DOE | Commission plus bonus **Hours**:Monday - Friday - Occasional Weekends **About the company.** Welcome to Epos Now - we're a leading fintech business, with a mission to help small businesses grow and thrive using our cloud-based software. We are...


  • Norwich, United Kingdom Epos Now Full time

    **About the company.** We are a market-leading fintech company that supports over 30,000 businesses across 71 countries and works within the payments and point of sale (POS) space. Our mission is to make commerce accessible for everyone. After such successful development, we are expanding our customer service department to support a growing customer...

  • Estate Agent

    7 months ago


    Norwich, United Kingdom Connells Group Full time

    At** William H Brown**, part of the Connells Group, we’re looking for a highly motivated **Estate Agent** to join our team as a **Sales Negotiator **to complement our fantastic residential sales team in **Norwich.** OTE - £30,000 - Uncapped Commission - Career Progression **A quick look at the role** In this role you will be helping people find their...


  • Norwich, United Kingdom Epos Now Full time

    **Customer Complaints Agent** **Location: Norwich** **Salary: £26,000** Epos Now exists to add value to the lives and businesses of our customers. We are the leader in cloud POS systems, helping over 30,000 businesses grow. We possess a market leading product and an award-winning brand. And being in a period of hyper growth, there has never been a more...

  • Call Centre Agent

    8 months ago


    Norwich, United Kingdom Libra Recruitment Full time

    Our Client based in Norwich is looking for a Call Centre Agent to join their team. Our client offers excellent work life balance with the full time week being Monday to Thursday. Are you hungry and driven to succeed? In this role as a Call Centre Agent you will work with companies across the UK qualifying inbound leads on their behalf. As a Call Centre...

  • Onboarding Executive

    7 months ago


    Norwich, United Kingdom Pivotal Full time

    **About the role** We are seeking a dynamic, highly organised and driven individual to join our team at Digital Marketing Agency in Norwich. As an Onboarding Executive, you will play an important role in ensuring the successful implementation and adoption of a SaaS (Software as a Service) - based inventory and order management system for clients. Your...

  • Call Centre Agent

    7 months ago


    Norwich, United Kingdom Libra Recruitment Full time

    Our Client based in Norwich is looking for a Call Centre Agent to join their team. Our client offers excellent work life balance with the full time week being Monday to Thursday. Are you hungry and driven to succeed? In this role as a Call Centre Agent you will work with companies across the UK qualifying inbound leads on their behalf. As a Call Centre...

  • Call Centre Agent

    7 months ago


    Norwich, United Kingdom Libra Recruitment Full time

    Our Client based in Norwich is looking for a Call Centre Agent to join their team. Our client offers excellent work life balance with the full time week being Monday to Thursday. Are you hungry and driven to succeed? In this role as a Call Centre Agent you will work with companies across the UK qualifying inbound leads on their behalf. As a Call Centre...