Customer Complaints Agent

5 months ago

Norwich, United Kingdom Epos Now Full time

**Customer Complaints Agent**

**Location: Norwich**

**Salary: £26,000**

Epos Now exists to add value to the lives and businesses of our customers. We are the leader in cloud POS systems, helping over 30,000 businesses grow. We possess a market leading product and an award-winning brand. And being in a period of hyper growth, there has never been a more exciting time to join our team as a Customer Retention Advisor.

We look for people who are resilient, confident, have a proactive attitude and an excellent phone manner. Are you a confident rapport builder with a proven track record in customer retention? You may be the perfect fit to put our POS customers first.

As a Customer Retention Advisor you will be proactively making calls to customers who are looking to cancel their service with us, with the aim of building a strong relationship with them, dealing with any complaints or issues they have had with the service, and providing them the confidence to stay with our platform. This team will be confident negotiators, experienced in sales and comfortable in handling difficult conversations.

**Customer Retention Advisor duties**:

- Performing outbound calls to our customers within 24 hours of them cancelling the service.
- Processing orders, preparing correspondence and fulfilling needs of existing customers that are at risk of cancelling their services.
- Addressing complaints and reasonings for a customer wanting to leave the platform, with the goal of increasing satisfaction and securing renewals or saves.
- Building and managing a pipeline of upsell opportunities regularly meeting the sales targets.
- Develop meaningful customer relationships to support business growth, maximising the value of Epos Now system including upsell opportunities for all customers to increase customer lifetime and value.
- If a customer does leave the platform, then providing feedback to relevant teams internally as to why that customer left.
- Reducing the percentage of customers with outstanding payments.

**Customer Retention Advisor requirements**:

- Confident and experienced in making outbound calls to B2B customers.
- Previous experience directly dealing with customer complaints or retention is desirable.
- Experience with sales and being driven by targets is beneficial.
- Excellent communicator.
- Ability to persuade and negotiate with decision makers. Resilient with a calm mentality.

**Benefits worth getting excited about**:

- Progression & increased basic salary through revenue targets.
- Increasing holiday allowance and holiday trading opportunities.
- Exclusive retail, restaurants, travel and accommodation discounts
- Modern ‘London-style’ offices with PS4s, ping pong tables & summer tiki bar.
- Company pension scheme with Scottish Widows.
- Cycle to work scheme.
- Dental and healthcare plans (salary sacrifice).
- 24/7 access to health / well-being online centre and employee assistance programme.
- Long service and half annual awards. Company celebratory events (summer and winter).

Check out Trustpilot ('excellent') online for independent reviews and an insight into our products and services and Glassdoor (4.4/5) online for reviews on us as an employer.

  • Customer Complaints Handler

    5 months ago

    Norwich, United Kingdom Epos Now Full time

    **About the Role** As a Complaints Agent you will be responsible for the successful handling of customer complaints in the business, utilising retention methods to mitigate dissatisfaction and increase customer retention. You will serve as the owner for customers who have raised a complaint with our products or services. You will play a critical role in...

  • Customer Complaints Handler

    5 months ago

    Norwich, United Kingdom Epos Now Full time

    **About the Role** As a Complaints Agent you will be responsible for the successful handling of customer complaints in the business, utilising retention methods to mitigate dissatisfaction and increase customer retention. You will serve as the owner for customers who have raised a complaint with our products or services. You will play a critical role in...

  • Customer Complaints Uk

    5 months ago

    Norwich, United Kingdom Epos Now Full time

    **About the Role** As a Complaints Agent you will be responsible for the successful handling of customer complaints in the business, utilising retention methods to mitigate dissatisfaction and increase customer retention. You will serve as the owner for customers who have raised a complaint with our products or services. You will play a critical role in...

  • Field Agent

    5 months ago

    Norwich, United Kingdom Ascent Performance Group Ltd Full time

    **We are looking for self-employed field agents who are based in Norwich (NR) on a part-time/full - time basis, that are keen to play a huge part in the ongoing success of Ascent.** **A bit about Ascent** At Ascent we place the customer at the heart of our operations, ensuring that within our customers most vulnerable times, we offer the support they...

  • Customer Retentions Agent

    5 months ago

    Norwich, United Kingdom Epos Now Full time

    **About the company.** We are a market-leading fintech company that supports over 30,000 businesses across 71 countries and works within the payments and point of sale (POS) space. Our mission is to make commerce accessible for everyone. After such successful development, we are expanding our customer service department to support a growing customer...

  • Contact Centre Agent

    6 months ago

    Norwich, United Kingdom Williams Lea Full time

    Contact Centre Agent - Salary: £20,725_ - Location: Norwich_ - Contract: Full Time, Permanent_ - Shifts: 37.5 hours per week, Monday to Friday -shifts to take place between 8am and 6pm_ - Work Model: Hybrid_ Williams Lea seeks a Contact Centre Agent to join our team within The Stationery Office! Williams Lea is the leading global provider of skilled...

  • Customer Service Agent

    6 months ago

    Norwich, United Kingdom Auxillis Full time

    **Salary**: £26,149 pa + bonus up to £1,307 pa **Weekly Hours**: 42.5 hours / week **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure our vehicles are where we need them to be, when we need them to be...

  • Customer Service Agent

    6 months ago

    Norwich, United Kingdom Auxillis Full time

    Salary: £26,149 pa + bonus up to £1,307 pa Weekly Hours : 42.5 hours / week  We’re here to keep people moving, that’s what we do. As a Customer Service Agent , you play a key role in taking our award-winning service directly to customers doors - expertly making sure our vehicles are where we need them to be, when we need them to be there. ...

  • Collections and Customer Support Agent

    5 months ago

    Norwich, United Kingdom Norwich Trust Limited Full time

    **Norwich Trust Collections and Customer Support Agent** **Based in Norwich** **Are you looking for the next step in your customer service career within the financial services sector?** We are looking for **confident** and **organised** individuals with **strong negotiation and customer service skills** to help customers that are experiencing financial...

  • Collections and Customer Support Agent

    6 months ago

    Norwich, United Kingdom Norwich Trust Limited Full time

    **Norwich Trust Collections and Customer Support Agent** **Based in Norwich** **Are you looking for the next step in your customer service career within the financial services sector?** We are looking for **confident** and **organised** individuals with **strong negotiation and customer service skills** to help customers that are experiencing financial...

  • Channel Support Agent

    5 months ago

    Norwich, United Kingdom Fluke Full time

    As a Customer Support Agent, you are responsible for the effective processing and logistics flow of our total order flow process in a selection of region(s) and customer satisfaction within the EMEA Fluke Order Management Team. No day in the life of a Customer Support Agent at Fluke is the same. You will be handling a variety of tasks while putting into...

  • Complaints Resolution Lead

    7 hours ago

    Norwich, Norfolk, United Kingdom Employment Specialists Ltd Full time

    About the RoleWe are looking for a highly skilled Complaints Resolution Lead to join our team at Employment Specialists Ltd. As a key member of our Complaints/Customer Relations team, you will be responsible for managing and resolving customer complaints in accordance with Regulatory requirements and Company policies.ResponsibilitiesComplaint Investigation:...

  • Estate Agent

    6 months ago

    Norwich, United Kingdom Connells Group Full time

    OTE: £25,000 - £28,000, Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in** Norwich **working in our well known **Abbotts** estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?** - Industry leading **training and...

  • Estate Agent

    5 months ago

    Norwich, United Kingdom Connells Group Full time

    At** William H Brown**, part of the Connells Group, we’re looking for a highly motivated **Estate Agent** to join our team as a **Sales Negotiator **to complement our fantastic residential sales team in **Norwich.** OTE - £30,000 - Uncapped Commission - Career Progression **A quick look at the role** In this role you will be helping people find their...

  • Customer Retentions Agent

    5 months ago

    Norwich, United Kingdom Epos Now Full time

    **About the company.** We are a market-leading fintech company that supports over 30,000 businesses across 71 countries and works within the payments and point of sale (POS) space. Our mission is to make commerce accessible for everyone. After such successful development, we are expanding our customer service department to support a growing customer...

  • Customer Onboarding Agent

    6 months ago

    Norwich, United Kingdom Epos Now Full time

    Ready to start a career with a market-leading international company? **Job title**: Customer Onboarding Agent. **Location**:UK, Norwich. **Company**: Epos Now. **Salary**: From £23,795 with uncapped commission. **Working hours**:Full-time, Monday - Friday | 9am to 6pm. **About the job**: As a customer service onboarding consultant, you will be setting...

  • Customer Onboarding Agent

    6 months ago

    Norwich, United Kingdom Epos Now Full time

    Ready to start a career with a market-leading international company? **Job title**: Customer Onboarding Agent. **Location**:UK, Norwich. **Company**: Epos Now. **Salary**: From £21,760 with uncapped commission. **Working hours**:Full-time, Monday - Friday | 9am to 6pm. **About the job**: As a customer service onboarding consultant, you will be setting...

  • Call Centre Agent

    7 months ago

    Norwich, United Kingdom Libra Recruitment Full time

    Our Client based in Norwich is looking for a Call Centre Agent to join their team. Our client offers excellent work life balance with the full time week being Monday to Thursday. Are you hungry and driven to succeed? In this role as a Call Centre Agent you will work with companies across the UK qualifying inbound leads on their behalf. As a Call Centre...

  • Estate Agent

    6 months ago

    Norwich, United Kingdom William H Brown Full time

    Estate Agent At William H Brown, part of the Connells Group, we’re looking for a highly motivated Estate Agent to join our team as a Sales Negotiator to complement our fantastic residential sales team in Hellesdon . OTE - £25,000 - Uncapped Commission - Career Progression A quick look at the role In this role you will be helping people...

  • Senior Estate Agent

    6 months ago

    Norwich, United Kingdom Connells Group Full time

    OTE: £40,000 - Uncapped Commission, Career Progression, Company Car/Allowance We’re looking for a highly motivated **Senior Estate Agent / Senior** **Sales Negotiator **to complement our fantastic residential sales team in **Norwich **working in our well known **Abbotts **estate agency. **Why join us as a Senior Estate Agent / Senior** **Sales...