Senior Ward Discharge Coordinator

4 months ago

Norwich, United Kingdom Norfolk and Norwich University Hospital Full time

Job summary

We have an exciting opportunity for an enthusiastic and dynamic individual to join our Integrated Discharge Team as a Band 4 Senior Discharge Co-ordinator working collaboratively with internal and external partners, actively monitoring and case managing the discharge plans for patients, with complex care and support needs.

The ability to work autonomously, but also as part of a team, alongside a good working knowledge of hospital discharge (D2A), is essential to the role, alongside excellent communication skills, and the ability to remain calm under pressure.

If successful you will work as a Discharge Coordinator within an established team, based onsite at the NNUH, as part of the wider Integrated Discharge Team - please note we are unable to support hybrid working, you will be ward based, working in a patient will need the ability to work effectively and confidently as part of both the ward team, and IDT, excellent organisational skills are essential and the ability to prioritise a conflicting workload.

Discharging our patients to the right destination in a timely manner is key to maintaining flow throughout the Norfolk and Norwich University Hospital (NNUH), we advocate a "home first" ethos, initiating discharge planning from the point of admission, supporting early conversations, and early referrals to ensure patients are discharge ready, at the point of no longer having criteria to reside.

Main duties of the job

The role will include strong MDT working with Health and Social Care agencies both internally and externallyThe Discharge Coordinator will work in close conjunction with the multi-disciplinary team and provide support for patients, and their carers to proactively facilitate timely and safe discharges, under the Hospital Discharge and community Support Guidance

We are looking for a compassionate, motivated individual with excellent communication, interpersonal, organizational and IT skills who is dedicated to working as part of a strong multidisciplinary team to facilitate safe and timely discharge for our patients, whilst upholding the NNUH PRIDE values.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Job description

Job responsibilities

To have an up to date knowledge of the multidisciplinary management of the patients and discharge plan of all patients referred on D2A P1-3 , alongside complex case support . Expectation is to have ability to manage more complex discharge cases with support of Complex Discharge Nurses. To have a good understanding of Discharge to assess, Home first and Discharge Pathways 1-3, as identified in the hospital discharge and community support guidance. To have an understanding of clinical conditions and terminology To independently gather and collate information from the medical notes, patients and multi-disciplinary team colleagues to enable a clear plan for discharge to be followed from point of admission, gathering evidence to support a safe and timely discharge. To provide updates, co-ordinate discharges and provide administrative support to the multi-disciplinary team within the hospital and system partners to improve joint working practices leading to more effective patient care and timely discharges. To ensure ward view, OPTICA and handover remain up to date with any discharge progress. To assist in ensuring that all patients have an accurate EDD identifying if they meet Criteria to Reside and reason for delayed discharge reason in line with National Discharge policy. Using the medical notes and discharge plan and the expected date of discharge, consider how the process of care will be integrated for each individual patient and how a reduction in length of stay can be achieved.

Please see the attached job description for full details and the main responsibilities. This document contains both the Band 3 Integrated Discharge Coordinator & Band 4 Senior Ward Discharge Coordinator job descriptions.

Person Specification

Qualifications

Essential

Educated to GCSE level (or equivalent) GCSE Grade C or above in English and Maths

Experience

Essential

Experience of communication with the general public in a working environment both in person and on the telephone.

Skills

Essential

Good communication skills and the ability to interact appropriately with patients, relatives, team members and other staff groups. Attention to detail and accurate presentation Ability to work flexibly in order to meet the needs of the service

Attitude, aptitude

Essential

Enthusiastic and self-motivated Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrate understanding and commitment to Equality, Diversity and Inclusion

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