Customer Service Compliance Lead

5 days ago


Chelmsford, Essex, United Kingdom Medirest Signature Full time
Job Summary

This Compliance and Customer Experience Specialist role is responsible for ensuring that customer services meet all statutory and organisational requirements. You will provide assurance to senior management, handle high-level policy enquiries and complaints, and champion customer experience.

You will be responsible for driving continuous improvements using performance data and customer feedback. This includes evaluating team and individual performance, investigating customer complaints, managing relationships across ECC, analysing data and customer feedback, and monitoring business-as-usual risks.

The successful candidate will have excellent communication, influencing and stakeholder management skills, with experience of working successfully with challenging and demanding customers.



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