Customer Service Operations Manager

3 days ago


Chelmsford, Essex, United Kingdom Vistry Group Full time
About the Role

We are seeking an experienced Customer Service Operations Manager to join our team at Vistry Eastern Counties. This is a fantastic opportunity for a skilled professional to take on a leadership role in delivering exceptional customer service.

Key Responsibilities
  • Lead and manage the customer service operation within a designated geographic area, ensuring high levels of customer satisfaction and loyalty.
  • Work closely with the sub-regional Customer Service Coordinator to control and minimise overall defect numbers and average age profile.
  • Visit customers and assess works required, managing rectification to ensure timely and cost-effective resolution.
Requirements
  • Competitive basic salary of £55,000 per annum, plus annual bonus and benefits package.
  • Degree-educated with strong understanding of construction industry practices and procedures.
  • Previous experience working as a Customer Care Technician or Site Manager, with proven track record of resolving complex customer complaints.
  • Excellent communication and interpersonal skills, with ability to work effectively with internal and external stakeholders.
About Vistry Group

Vistry Group is a leading developer and award-winning employer, dedicated to building sustainable communities across affordable and private housing. Our values of integrity, caring, and quality shape all we do, empowering us to develop innovative solutions for our customers.



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