Service Manager Lead

1 month ago


Chelmsford, Essex, United Kingdom DiverseJobsMatter Full time
Service Manager Lead

As a Service Manager Lead at DiverseJobsMatter, you will be responsible for leading a team of Service Experts to deliver multinational servicing and coordinating programmes through their full lifecycle. This includes policy administration, claims, risk engineering, and cashflow management. You will work closely with underwriting teams and global network offices to ensure smooth communication and service standards are met.

Main Responsibilities:

  • Develop awareness of Multinational's global business plan and ensure alignment with team goals.
  • Meet with clients and brokers regularly to manage service expectations and sell the Multinational Proposition, coordinating all aspects of account servicing from creation to cash management.
  • Undertake activities in accordance with agreed controls, standards, and procedures to ensure timely completion and required standards.
  • Provide guidance on compliance, regulatory, and tax matters.
  • Collaborate with Team Members, Underwriters, and Brokers to ensure effective communication and service standards are met, creating a single point of contact within the Multinational Service Centre.
  • Track and manage servicing levels in line with performance standards and client expectations.
  • Offer training and advice to the team to increase capability and knowledge.
  • Monitor PMP forms, development plans, and perform annual appraisals to ensure progress against objectives and timescales.
  • Act as a deputy for the Multinational Service Centre Hub Manager.

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