Customer Success Coordinator

4 weeks ago

London, Greater London, United Kingdom ScreenCloud Limited Full time

The Role

We are seeking a highly organized and proactive Customer Success Administrator to join our global CS team based in our London hub. As a key member of the team, you will report to the VP of Customer Success and focus on ensuring the Customer Success team operates efficiently and effectively. Additionally, you will coordinate services and delivery across various departments within Customer Success.

Responsibilities

  • Provide exceptional administrative support to the Customer Success team, including coordinating services and delivery across departments.
  • Support the processing of customer contracts and renewals, ensuring timely and accurate execution.
  • Manage manual processing and administration of customer orders, including courier claims and loss prevention.
  • Support the running of digital marketing campaigns and data collection, analyzing and presenting insights to inform business decisions.
  • Coordinate internal and external customer travel arrangements, ensuring seamless execution.
  • Support the onboarding process for new customers, ensuring a smooth and effective transition.
  • Own meeting creation, note-taking, and follow-up actions, maintaining accurate records and ensuring timely follow-through.
  • Manage OKR and KPI processes on internal systems, providing regular updates and insights to stakeholders.
  • Support project management tasks and administration, ensuring timely and accurate execution.
  • Own, manage, and update internal processes and documentation, ensuring accuracy and compliance.
  • Maintain, update, and refresh data and slideware for presentations, ensuring high-quality and engaging content.
  • Support updating relevant website content, ensuring accuracy and consistency.
  • Support Salesforce/CRM administration work, ensuring timely and accurate execution.

Requirements

  • Proven experience collaborating effectively with multiple teams to achieve shared goals.
  • Experience with running, analyzing, and presenting data (Google sheets, docs, slides, etc.).
  • Experience working with a CRM system, with a strong understanding of its capabilities and limitations.
  • Experience working in a fast-paced environment, with a high level of adaptability and flexibility.
  • Tech-savvy, with a strong understanding of technology and its applications in business.
  • Proven experience in an administrative or customer support role, with a strong understanding of customer needs and expectations.
  • Excellent communication skills, both written and verbal, with the ability to articulate complex ideas simply and effectively.
  • Strong organizational skills, with the ability to multitask and prioritize effectively.
  • High level of attention to detail and accuracy, with a strong focus on quality and precision.
  • A proactive and positive attitude, with a passion for customer success and a drive to deliver exceptional results.

  • Customer Success Coordinator

    1 day ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, and we are seeking a skilled Customer Success Coordinator to join our growing customer-facing team.This role offers a unique opportunity to develop your skills in a fast-paced environment, working closely with clients to understand their needs and provide...

  • Customer Success Coordinator

    4 weeks ago

    London, Greater London, United Kingdom ScreenCloud Limited Full time

    The RoleWe are seeking a highly organized and proactive Customer Success Administrator to join our global CS team, based in our London hub. As the Customer Success Administrator, you will be reporting to the VP of Customer Success, focusing on ensuring the Customer Success team operates efficiently and effectively. Additionally, you will coordinate services...

  • Customer Success Coordinator

    1 month ago

    London, Greater London, United Kingdom Tiger Recruitment Full time

    We are seeking a highly motivated and detail-oriented Customer Success Coordinator to provide administrative support for our Customer Success Team. The successful candidate will be responsible for managing critical administrative tasks, coordinating meetings, tracking project progress, and managing communications between internal team members and clients.Key...

  • Wholesale Customer Service Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Success Talent Full time

    At Success Talent, we are seeking a dedicated Wholesale Customer Service Coordinator to support our wholesale team in driving sales, meeting targets, and maximizing profit. Your key responsibilities will include managing order book transactions for all customers, acting as a liaison with customers to ensure outstanding levels of service, and working with...

  • Customer Success Coordinator

    1 day ago

    London, Greater London, United Kingdom Cobalt Consulting (UK) Ltd Full time

    Customer Success RoleWe are looking for a highly motivated Customer Success Coordinator to join our team at Cobalt Consulting (UK) Ltd. In this role, you will be responsible for working with companies in our flexible workspace building, providing personalized service and hosting events.Your primary focus will be on delivering exceptional customer service,...

  • Customer Service Resource Coordinator

    1 month ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionThe Customer Service Resource Coordinator plays a crucial role in managing the Field Service Engineers' resource diary. This position requires excellent customer relations skills, commercial acumen, and the ability to develop and sustain relationships with key stakeholders.Key ResponsibilitiesManage the Field Service Engineers' resource diary...

  • Customer Success Strategist

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Job Title: Customer Success StrategistAbout the Role: We are seeking a highly skilled Customer Success Strategist to join our team at ABR Talent. As a Customer Success Strategist, you will be responsible for driving improvement across the customer journey with a focus on onboarding/implementation and support.Key Responsibilities:* Take ownership of a remote...

  • Customer Success Director

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Director to lead our customer success strategy and team. As a key member of our leadership team, you will be responsible for developing and executing a customer success strategy that drives growth, retention, and customer satisfaction.The ideal candidate will have a proven track record of success...

  • Customer Success Advocate

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000

    Customer Success Strategy LeadYou will lead the customer success strategy for our high-growth MedTech solution, driving clinical value and patient engagement. This exciting role involves overseeing a team of three and creating a 'best-in-class' customer success function.Key responsibilities include:• Developing and implementing customer success strategies...

  • Head of Customer Success

    1 month ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Unlock Your Potential as a Customer Success LeaderABR Talent is seeking a seasoned Customer Success professional to drive growth and excellence in our scale-up SaaS business. As a key member of our team, you will be responsible for leading a remote team of 6 and owning the customer journey for 6 highly valued clients.Key Responsibilities:Develop and...

  • Customer Success Director

    1 month ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000

    About the Role:We are seeking a highly motivated and experienced Customer Success Director to lead our Customer Success strategy for a rapidly growing MedTech solution. As a key member of our team, you will be responsible for developing and implementing a best-in-class customer success function that drives customer adoption, retention, and growth.About the...

  • Customer Success Lead

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000

    Customer Success LeadAt ABR Talent, we're supporting start-up and scale-up SaaS businesses with their growth engine roles. As a Customer Success Lead, you'll be part of this exciting journey. **Key Responsibilities:**Lead the Customer Success strategy for a high-growth MedTech solution.Manage a team of 3 to create a 'best-in-class' customer success...

  • Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Customer Success Role OverviewAs a key member of our team at ABR Talent, we are seeking an experienced Customer Success Manager to join our growing team. In this role, you will be responsible for driving customer success and satisfaction across our global client base.Main ResponsibilitiesDevelop and execute customer success strategies to drive growth and...

  • Customer Success Director

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Customer Success OpportunityWe are seeking a seasoned Customer Success professional to drive improvement across the customer journey with a focus on onboarding/implementation and support.As a key member of our team, you will take ownership of a remote team of 6 across Implementation, CS and Support, as well as take ownership of 6 highly valuable key...

  • Wholesale Customer Service Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Success Talent Full time

    We are seeking a Wholesale Customer Service Coordinator to support the wholesale team at Success Talent. This role will involve driving sales, meeting targets, and maximizing profit by providing efficient admin support.Your key responsibilities will include:Working closely with internal stakeholders to ensure effective communication and...

  • Customer Success and Onboarding Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Skills Alliance Full time

    Job DescriptionWe are seeking a skilled Customer Success and Onboarding Coordinator to support our client in coordinating and creating a seamless experience for their clients. You will gain experience in onboarding, delivering engaging and interactive training sessions, managing clients and internal training processes, and providing administrative support to...

  • Wholesale Customer Service Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Success Talent Full time

    We are seeking a Wholesale Customer Service Coordinator to support our wholesale team in driving sales, meeting targets, and maximizing profit. The successful candidate will provide efficient admin support, manage order book transactions, and act as a liaison with customers to ensure outstanding levels of service.Your key responsibilities will...

  • Wholesale Customer Service Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Success Talent Full time

    We are seeking a Wholesale Customer Service Coordinator to support our wholesale team in driving sales, meeting targets, and maximizing profit. The successful candidate will provide efficient admin support, manage order book transactions, and act as a liaison with customers to ensure outstanding levels of service.Your key responsibilities will...

  • Strategic Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000

    About the Role:We are seeking an experienced Strategic Customer Success Manager to lead our Customer Success strategy for a high-growth MedTech solution. The ideal candidate will have a proven track record of driving customer adoption, retention, and growth in a Customer Success role, with a strong background in the dental or orthodontic space.Your Key...

  • Customer Success Operations Coordinator

    5 days ago

    London, Greater London, United Kingdom ScreenCloud Limited Full time

    Job DescriptionWe are seeking an experienced Customer Success Operations Coordinator to join our team at ScreenCloud Limited, based in London. This role will be responsible for providing exceptional administrative support to the Customer Success team, ensuring efficient and effective operations.Key Responsibilities:Provide administrative support to the...