Customer Support Specialist

5 days ago

Ramsgate, Kent, United Kingdom Morgan Jones Full time

Job Title: Customer Support Executive

Location:

Morgan Jones is seeking a dedicated and customer-focused individual to join our team as a Support Executive. As the first point of contact for customers, you will play a vital role in troubleshooting software issues, answering queries, and ensuring customer satisfaction.

Your Role:

As a Support Executive, you will be responsible for providing top-tier customer service, resolving technical issues, and ensuring that customers receive the support they need. You will work closely with our team to identify and resolve customer concerns, and provide solutions that meet their needs.

What We're Looking For:

We're looking for someone who is passionate about delivering exceptional customer service, has a problem-solving mindset, and is eager to learn and develop new skills. You will be a key member of our team, working closely with our customers to resolve their issues and provide them with the support they need.

Key Responsibilities:

  • Provide exceptional customer service, responding to customer inquiries and resolving technical issues
  • Work closely with our team to identify and resolve customer concerns
  • Develop and maintain a deep understanding of our products and services
  • Provide solutions that meet customer needs and exceed their expectations

What You'll Bring:

We're looking for someone who is:

  • Passionate about delivering exceptional customer service
  • Has a problem-solving mindset and is eager to learn and develop new skills
  • Can work effectively in a team environment
  • Has excellent communication and interpersonal skills

What We Offer:

Morgan Jones offers a dynamic and supportive work environment, with opportunities for professional growth and development. We're committed to helping our employees succeed and reach their full potential.

Perks & Benefits:

  • 28 days of annual leave, plus additional Christmas leave
  • Annual salary review
  • Annual performance-based bonus

Are You the Right Fit?

If you're a customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information].

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