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Customer Support Specialist
2 months ago
Location: Ramsgate
Salary: Competitive
Working Pattern: Full-time, onsite (no hybrid)
About the RoleWe are seeking a dedicated Customer Support Executive to join our growing team in Ramsgate. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and resolving technical queries in a fast-paced environment.
Key Responsibilities- Build and maintain strong relationships with assigned customer accounts.
- Proactively resolve customer queries, including account and warranty-related issues.
- Manage order scheduling, maintain the Forward Load for dedicated accounts, and liaise with the Commercial Manager to address prioritisation challenges.
- Facilitate communication between workshops and customers to resolve technical issues.
- Provide weekly updates on On-Time Delivery (OTD) scores.
- Monitor and maintain Gross Margin for assigned accounts.
- Prepare and communicate customer status reports for designated accounts.
- Process and raise work orders (WO) for customers.
- Ensure proper filing and scanning of work packs upon completion.
- Ability to work effectively in multi-disciplinary, cross-functional teams.
- Excellent interpersonal skills with a focus on building strong relationships with external customers.
- Strong analytical, administrative, and organisational skills, with keen attention to detail.
- Ability to handle pressure, meet tight deadlines, and multitask efficiently.
- Strong verbal and written communication skills.
- Self-motivated, well-organised, and eager to bring creativity and enthusiasm to the role.
Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy which can be found on our website.
Due to the high volume of applicants we see, if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion.
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