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Customer Support Specialist

2 months ago

Ramsgate, Kent, United Kingdom Sterling Cross Full time

Job Summary

We are seeking a highly skilled Customer Support Specialist to join our team at Sterling Cross. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, resolving queries, and providing exceptional customer service.

Key Responsibilities

  • Customer Relationship Management
    • Build and maintain strong relationships with internal and external clients
    • Resolve customer queries and concerns in a timely and professional manner
  • Order Management
    • Schedule orders as required, quote units, and negotiate to provide the best commercial opportunities for the business
  • Technical Support
    • Help to address technical issues between workshops and customers
  • Reporting and Administration
    • Communicate customer status reports for assigned accounts
    • Raise works orders

Requirements

  • Excellent Interpersonal Skills
    • Ability to build close-knit relationships with external customer contacts
  • Strong Analytical and Administrative Skills
    • Excellent attention to detail and organizational skills
  • Communication and Problem-Solving Skills
    • Ability to work under pressure, to tight deadlines, and multitask
    • Strong written and verbal communication skills

About Us

Sterling Cross values diversity and promotes equality. We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.