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Senior Aftersales Director

2 months ago

London, Greater London, United Kingdom Pybus Recruitment Full time
Job Title: Senior Aftersales Manager

Location: Colindale, NW9

Salary: Up to £60,000 basic salary (depending on experience) + Bonus (OTE Up to 80k) + Company Car + Benefits

Full Time and Permanent

We are seeking an experienced Aftersales Manager to lead our Service Department in Colindale, ensuring volume and profit targets are met.

The successful candidate will be responsible for maximising productivity, identifying new opportunities to innovate and improve all aspects of the business, and overseeing sales activity by reviewing performance with the team and agreeing actions required to improve sales.

We are looking for a self-motivated and enthusiastic individual who can motivate and support others in a fast-paced environment.

The dealership in Colindale is a large dealership with 2 Workshop Controllers, 19 Vehicle Technicians, and 7 Service Advisors, dealing with 50-60k bookings per day.

Job Purpose:

To drive the standard in customer care and achieve agreed financial targets, through the effective management of the resources of the service team.

You will be responsible for ensuring profit and volume targets are met and managing processes and systems in line with Company and Brand Dealer standards.

You will demonstrate our client's Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customers, and prospects.

Key Responsibilities and Accountabilities:
  • Management of a dealership Aftersales team, with responsibility for meeting all internal and external measures
  • Deliver exceptional customer service to a wide range of customers, by identifying, meeting, and exceeding their expectations.
  • Manage the performance of a team of Service Advisers to deliver profitable, customer-focused service.
  • Manage all opportunities to deliver value-added sales.
  • Work with internal and external stakeholders to meet all customer service indices in line with our client's PPA.
  • Maximize productivity and meet income targets.
  • Identify new opportunities to innovate and improve all aspects of the business.
  • Balance the complexities of resource allocation, including parts and labour.
  • To work effectively with a diverse workforce with evidence of managing in a pressured and complex environment.
  • Closely monitor and control sales activity by reviewing performance with individuals and agreeing on action required to improve sales
About you:
  • A key collaborator
  • Self-motivated, dedicated, and determined
  • Someone who is enthusiastic, and can motivate and support others in a fast-paced environment
  • Have a proven history of team leadership
  • Have a minimum of 5 years of experience as an Aftersales Manager
  • Full and Valid driving licence

We offer a competitive salary, generous rewards, and a structured approach to training and development, plus opportunities to progress.

In addition to receiving a competitive salary, for the right candidate this position will offer:

  • Industry-leading package
  • 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
  • Pension Scheme & Life Assurance
  • Employee vehicle purchase scheme
  • Discount on Service, Bodyshop and Parts
  • 1 day each year volunteer for a charity of your choice
  • Cycle to work purchase scheme
  • Access to Perks at Work discount website

To apply for this exciting role please submit your full and up to date CV to Jonathan Sweasey at Pybus Recruitment