Customer Experience Team Lead

3 days ago


Peterborough, Peterborough, United Kingdom Mamas & Papas group Full time

At Mamas & Papas, we are passionate about providing an exceptional customer experience. As a Deputy Store Operations Manager, you will play a vital role in driving sales growth and delivering outstanding customer service.

Key responsibilities will include assisting the Store Manager in the day-to-day running of the store, managing a team of Supervisors and Sales Assistants, and ensuring that all customer interactions are positive and memorable.

The ideal candidate will have excellent communication and interpersonal skills, with a proven track record of success in retail management. They will be able to work effectively in a fast-paced environment, prioritize tasks, and meet deadlines.

We offer a competitive salary of £40,000 - £50,000 per annum, depending on experience, as well as a range of benefits including 33 days holiday, buy and sell holiday schemes, company bonus schemes, and employer pension contributions.

Why choose Mamas & Papas? We offer a supportive and inclusive work environment, opportunities for career development, and a range of benefits that will enhance your overall wellbeing.



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