Customer Experience Lead

3 days ago


Peterborough, Peterborough, United Kingdom Compare the Market Full time
Job Summary:

We are seeking a highly skilled Customer Experience Lead to join our team at Compare the Market. As a key member of our product development team, you will be responsible for leading the vision and strategy for our customer experience initiatives, including financial products such as loans, credit cards, and bank accounts.

The ideal candidate will have a good understanding of modern customer-centric product and experience development approaches, as well as experience in managing backlogs, writing user stories, and working with technical members of the team.

Responsibilities:
  • Lead the vision and strategy for our customer experience initiatives
  • Manage the backlog, write user stories, and work with technical members of the team
  • Collect and use data to drive effective decision making

Requirements:
  • Influential and commercially astute individual
  • Understanding of modern customer-centric product and experience development approaches
  • Ability to collect and use data to drive effective decision making

Estimated Salary: £70,000 - £100,000 per annum.

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