Customer Service Team Lead

4 days ago


Peterborough, Peterborough, United Kingdom Euro Car Parts Limited Full time
About the Job

As a Customer Service Team Lead at Euro Car Parts Limited, you will play a vital role in delivering exceptional customer service to our customers. With a focus on driving sales growth and maintaining excellent customer relationships, this is an exciting opportunity for someone looking to progress their career in retail operations.

Responsibilities
  1. Responsible for retail operations, resources, and customer service within the branch.
  2. Leading, coaching, and developing a multi-skilled team within the branch.
  3. Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
  4. Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.
  5. Leading a retail team with a customer-first attitude, prompting a customer-focused mindset within the branch ensuring that customer service is at the heart of everything.
Requirements
  • Great communication skills and ability to develop customer relationships.
  • Experience in retail operations and customer service.
  • Ability to work flexibly and adapt to changing circumstances.
What We Offer
  • Pension scheme
  • 22 days annual leave
  • Genuine career progression opportunities
  • Access to a 24-hour Employee Assistance Programme, offering financial and wellbeing support.


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