Customer Experience Lead

3 days ago


Peterborough, Peterborough, United Kingdom ACTIVATE GROUP LIMITED Full time

**Role Overview:**

This is an exciting opportunity to join our team as a Customer Experience Lead at Activate Group Limited. As a key member of our leadership team, you will be responsible for building and retaining customers, while ensuring optimal customer experience and delivery against performance metrics.

You will work closely with our group functions to ensure delivery of customer contractual commitments and adapt operation in line with customer growth, change, and feedback. Your primary focus will be on leading a team to achieve business objectives, while continuously improving processes and solutions.

**Responsibilities:**

  1. Lead a team to build and retain customers, ensuring optimal customer experience.
  2. Work collaboratively with group functions to ensure delivery of customer contractual commitments.
  3. Identify areas for improvement through audit, customer challenge, and feedback.
  4. Develop targeted improvement plans to enhance solutions and customer experience.
  5. Responsible for ensuring all team members meet required standards and have relevant knowledge of regulatory and customer requirements.

**Benefits:**

  • Salary: £55,000 - £75,000 per annum (dependent on experience).
  • 33 days holiday (including bank holidays).
  • Personal health cash plan.
  • Enhanced maternity/paternity/adoption/shared parental pay.
  • Life assurance: three times basic salary.
  • Free breakfasts and fruit.

**Our Company:**

Activate Group Limited is a dynamic company with a strong commitment to customer satisfaction. We strive to provide an exceptional customer experience across all aspects of our business.



  • Peterborough, Peterborough, United Kingdom Activate Group Limited Full time

    About the RoleWe are seeking a seasoned Customer Experience Lead to join our dynamic team at Activate Group Limited.This is an exciting opportunity for a motivated and customer-focused professional to drive excellence in customer service and support.Key Responsibilities:Lead Customer Service Team: Provide guidance, coaching, and support to ensure exceptional...


  • Peterborough, Peterborough, United Kingdom ENGINEERINGUK Full time

    About the RoleWe are seeking an experienced leader to join our team as a Customer Experience Manager in our Peterborough office. As a key member of our Service Delivery Team, you will be responsible for leading a diverse and engaged team to deliver exceptional customer experiences.Key ResponsibilitiesLead a team of customer-focused professionals to deliver...


  • Peterborough, Peterborough, United Kingdom Adecco UK LTD Full time

    Adecco UK LTD is seeking a highly skilled and experienced professional to fill the role of Director of Customer Experience. This position will be responsible for leading the efficient and effective running of the contact centre and linked communication channels, ensuring KPIs are achieved and excellent levels of customer service are delivered.The ideal...


  • Peterborough, Peterborough, United Kingdom Voyage Care Ltd Full time

    About Voyage Care LtdWe are a leading provider of digital care solutions, dedicated to delivering exceptional customer experiences. Our team is passionate about driving digital transformation and making a positive impact on people's lives.Salary: £55,000 per annumThis role offers a unique opportunity to join our dynamic team as an Implementation Service...


  • Peterborough, Peterborough, United Kingdom AREA 2 – North Full time

    Customer Experience Ambassador£7.49 - £11.44 an hourWe are committed to delivering exceptional customer experiences at The Boundary in Market Deeping. As a Customer Experience Ambassador, you will play a vital role in making every customer's visit unforgettable. Your primary responsibility will be to provide top-notch service, ensuring that every customer...


  • Peterborough, Peterborough, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Peterborough, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...


  • Peterborough, Peterborough, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer Service AdvisorWe are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Peterborough, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a...


  • Peterborough, Peterborough, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Peterborough, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely...


  • Peterborough, Peterborough, United Kingdom Next Full time

    About the Role:We are seeking a skilled Customer Experience Specialist to join our team at Next. As a Sales Team Member, you will be responsible for delivering exceptional customer service and exceeding sales targets.Job Description:The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and...


  • Peterborough, Peterborough, United Kingdom Helping Hands Full time

    About the RoleWe are seeking a highly motivated Customer Experience Coordinator to join our team in Peterborough.This is an excellent opportunity for someone looking for the next step in their career, who has experience in customer care and wants to take on new challenges.


  • Peterborough, Peterborough, United Kingdom Wells & Co Full time

    Welcome to the Wells & Co team! We're excited to offer a rewarding role as a Customer Experience Ambassador at our Peterborough location.Company OverviewWe're a welcoming and vibrant pub, serving up delicious food and drink in the heart of Peterborough. Our menu features light crispy artisan pizzas cooked to perfection in our wood-fired oven, alongside...


  • Peterborough, Peterborough, United Kingdom Bubble CiTea Full time

    Cafe Team Member - Enthusiastic & Flexible**Job Summary:**We are seeking a part-time cafe team member who is enthusiastic and flexible to join our team in Peterborough. The ideal candidate will have a positive attitude, excellent communication skills, and the ability to work effectively in a team environment.**Key Responsibilities:**• Provide exceptional...

  • Assistant Manager

    4 weeks ago


    Peterborough, Peterborough, United Kingdom Hollywood Bowl Full time

    About the RoleWe are seeking a highly motivated and experienced Assistant Manager to join our team at Hollywood Bowl. As a key member of our management team, you will be responsible for ensuring the smooth operation of our centre, delivering exceptional customer service, and leading a team of staff to achieve our business goals.Key ResponsibilitiesLead a...


  • Peterborough, Peterborough, United Kingdom CITB Full time

    CITB Overview CITB has a clear purpose to support the construction industry to have a skilled, competent and inclusive workforce, now and in the future. Customers are at the heart of everything we do, and our culture of collaboration and empowerment means we work across the industry, and with partners, to deliver positive outcomes, with impact, that...


  • Peterborough, Peterborough, United Kingdom TK Maxx Full time

    About UsAt TK Maxx, we're all about putting our customers first. As the world's leading off-price retailer of clothing and homeware worldwide, we aim to provide a positive and memorable experience for all.Job OverviewWe're currently recruiting Loss Prevention Officers to work part-time between Sunday and Saturday. In this role, you'll be supporting a...


  • Peterborough, Peterborough, United Kingdom The Co-operative Group Full time

    Customer Service Team LeadAt The Co-operative Group, we're looking for a Customer Service Team Lead to join our team. As a key member of our store team, you'll be responsible for delivering exceptional customer service and leading by example.Key Responsibilities:Provide friendly and welcoming service to customers, ensuring their needs are met and...


  • Peterborough, Peterborough, United Kingdom Diligenta Full time

    About the Role:This is an exciting opportunity to lead a team of Customer Service Representatives and drive exceptional service delivery. As a Team Leader, you will oversee customer service delivery, manage team performance, and foster talent development to meet business and client goals.Key Responsibilities:Lead, manage, and develop your team to ensure...


  • Peterborough, Peterborough, United Kingdom Diligenta Full time

    Job Summary:As a Customer Service Team Lead at Diligenta, you will have the opportunity to lead a team of Customer Service Representatives and inspire them to achieve key operational objectives and deliver exceptional service. Your role will involve overseeing customer service delivery, managing team performance, and fostering talent development to meet...


  • Peterborough, Peterborough, United Kingdom Sanderson Recruitment Plc Full time

    About the Role:We are seeking a highly skilled and experienced Team Leader to join our team at Diligenta. As a Team Leader, you will be responsible for leading and inspiring a team of Customer Service Representatives to achieve operational goals and deliver outstanding service.Key Responsibilities:Plan and optimize team resources to align with business...


  • Peterborough, Peterborough, United Kingdom Accent Group Full time

    Head of Customer Contact - RepairsAt Accent, we're committed to delivering exceptional customer service. As the Head of Customer Contact - Repairs, you'll be responsible for leading our Repairs customer service team in Peterborough, ensuring that our customers receive a best-in-class repairs experience.We're looking for a seasoned contact centre manager with...