Customer Experience Lead
5 days ago
As an experienced Assistant Manager at Putt & Play, you will have the opportunity to develop your leadership skills, drive business growth, and deliver exceptional customer experiences. This is a fantastic opportunity to take your career to the next level and work for a leading experiential family entertainment company.
Your responsibilities will include coaching and mentoring the team, running an exceptional operation front-of-house, and supporting the General Manager back-of-house in delivering centre goals and financial targets. You will also be responsible for guaranteeing that your centre has the best standards and service in the industry to ensure the centre is a safe and fun environment for our customers.
To achieve success, you will have management experience, ideally within the leisure or hospitality industry, a passion for customer service, evidence of inspiring and developing large teams, and a willingness to work nights and weekends. You will also have a desire for success and be eager to take on new challenges.
What We Offer:
- A competitive salary of £28,000 - £32,000 per annum, depending on experience
- Opportunities for career development and professional growth
- A fun and positive working environment with a passionate team
- 50% off food when you are working
- Optional pension plan
- 28 days holiday plus additional days with length of service
- Access to our Employee Assistance Programme (EAP) for you and your family
About Us:
Hollywood Bowl Group is a leading experiential family entertainment company operating over 70 centres across the UK and Canada. With a passion for bringing families and friends together for affordable fun and healthy competition, we continue to expand our estate and seek profitable opportunities to grow. At Hollywood Bowl Group, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities.
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