Customer Experience Ambassador

1 week ago


Peterborough, Peterborough, United Kingdom Wells & Co Full time

Welcome to the Wells & Co team We're excited to offer a rewarding role as a Customer Experience Ambassador at our Peterborough location.

Company Overview

We're a welcoming and vibrant pub, serving up delicious food and drink in the heart of Peterborough. Our menu features light crispy artisan pizzas cooked to perfection in our wood-fired oven, alongside comforting one-pots and craft beer from our on-site brewery.

Compensation and Benefits

You'll be rewarded with a competitive hourly rate + tips and a comprehensive benefits package, including:

  • 28 days holiday
  • Company Pension scheme
  • Retail and beer discounts
  • Fun culture surrounded by a supportive team
  • Free food when on shift
  • 30% dining discount at all managed houses
  • Employee Assistance programme
  • Benefits portal
  • Refer a friend bonus
  • Career development programme
About the Role

We're looking for a motivated and passionate individual to join our Front of House team. As a Customer Experience Ambassador, you'll play a vital role in delivering exceptional customer experiences and mouth-watering food offerings. Your responsibilities will include:

  • Taking responsibility for the customer journey, ensuring their experience is second to none
  • Taking accurate orders and working closely with kitchen staff
  • Ensuring payments and receipts are correct
  • Confidently recommending menu and drinks offerings
  • Observing service and standards, reporting any incidents or issues
  • Being a supportive and proactive team member
Requirements and Qualifications

To succeed in this role, you'll need:

  • Previous experience working front of house in a hospitality or customer-facing environment
  • Enthusiasm and passion for food and beer
  • The ability to deliver excellent customer service and great teamwork in a fast-paced environment
  • A result-driven and ambitious individual keen to develop your career and grow with us

Our estimated salary range for this position is £25,000 - £30,000 per annum, depending on experience.



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