Customer Experience Ambassador
1 week ago
Welcome to the Wells & Co team We're excited to offer a rewarding role as a Customer Experience Ambassador at our Peterborough location.
Company OverviewWe're a welcoming and vibrant pub, serving up delicious food and drink in the heart of Peterborough. Our menu features light crispy artisan pizzas cooked to perfection in our wood-fired oven, alongside comforting one-pots and craft beer from our on-site brewery.
Compensation and BenefitsYou'll be rewarded with a competitive hourly rate + tips and a comprehensive benefits package, including:
- 28 days holiday
- Company Pension scheme
- Retail and beer discounts
- Fun culture surrounded by a supportive team
- Free food when on shift
- 30% dining discount at all managed houses
- Employee Assistance programme
- Benefits portal
- Refer a friend bonus
- Career development programme
We're looking for a motivated and passionate individual to join our Front of House team. As a Customer Experience Ambassador, you'll play a vital role in delivering exceptional customer experiences and mouth-watering food offerings. Your responsibilities will include:
- Taking responsibility for the customer journey, ensuring their experience is second to none
- Taking accurate orders and working closely with kitchen staff
- Ensuring payments and receipts are correct
- Confidently recommending menu and drinks offerings
- Observing service and standards, reporting any incidents or issues
- Being a supportive and proactive team member
To succeed in this role, you'll need:
- Previous experience working front of house in a hospitality or customer-facing environment
- Enthusiasm and passion for food and beer
- The ability to deliver excellent customer service and great teamwork in a fast-paced environment
- A result-driven and ambitious individual keen to develop your career and grow with us
Our estimated salary range for this position is £25,000 - £30,000 per annum, depending on experience.
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