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Strategic Loyalty Proposition Director

1 month ago

London, Greater London, United Kingdom ENGINEERINGUK Full time

Unlock the Power of Customer Engagement as a Strategic Loyalty Proposition Director at John Lewis Partnership.

About Us

At John Lewis Partnership, we're committed to making a positive difference in people's lives. Our unique business model allows us to prioritize our customers and colleagues, creating a better world for everyone.

Job Overview

This is an exciting opportunity to join our loyalty team as a Strategic Loyalty Proposition Director. You'll be responsible for shaping, delivering, and managing our loyalty proposition, driving customer engagement and growth. As a key member of our team, you'll have the autonomy to own multiple large-scale propositions, defining their strategy and delivery plan.

Key Responsibilities
  • Develop and execute comprehensive loyalty strategies aligned with our business objectives.
  • Leverage data-driven insights to inform decision-making and drive customer-centric innovation.
  • Lead cross-functional teams to deliver complex projects on time, within budget, and to the required quality standards.
  • Foster strong relationships with stakeholders across Commercial, Data, Insight, Technology, Loyalty, and Comms to ensure seamless collaboration.
  • Stay ahead of the curve by identifying emerging trends, opportunities, and challenges in the loyalty landscape.
Requirements
  • Proven experience in developing and innovating brand or retail propositions, with a strong commercial focus.
  • Excellent leadership skills, with the ability to motivate and guide high-performing teams.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable recommendations.
  • Able to navigate ambiguity and uncertainty, with a flexible and adaptable approach.
  • Highly commercial and confident working with business cases, benefit tracking, and delivery.
What We Offer
  • A competitive salary range of £73,000 - £90,000 per annum, depending on experience.
  • A comprehensive benefits package, including hybrid working, 25 days' holiday entitlement, and excellent work-life balance.
  • Ongoing professional development opportunities to support your career growth.
  • A collaborative and inclusive work environment, with a strong focus on well-being and employee satisfaction.
Location

This role is based at our London Head Office in Pimlico, with the flexibility to work from home and other locations as needed.