Strategic Loyalty Proposition Director
7 days ago
Unlock the Power of Customer Engagement as a Strategic Loyalty Proposition Director at John Lewis Partnership.
About UsAt John Lewis Partnership, we're committed to making a positive difference in people's lives. Our unique business model allows us to prioritize our customers and colleagues, creating a better world for everyone.
Job OverviewThis is an exciting opportunity to join our loyalty team as a Strategic Loyalty Proposition Director. You'll be responsible for shaping, delivering, and managing our loyalty proposition, driving customer engagement and growth. As a key member of our team, you'll have the autonomy to own multiple large-scale propositions, defining their strategy and delivery plan.
Key Responsibilities- Develop and execute comprehensive loyalty strategies aligned with our business objectives.
- Leverage data-driven insights to inform decision-making and drive customer-centric innovation.
- Lead cross-functional teams to deliver complex projects on time, within budget, and to the required quality standards.
- Foster strong relationships with stakeholders across Commercial, Data, Insight, Technology, Loyalty, and Comms to ensure seamless collaboration.
- Stay ahead of the curve by identifying emerging trends, opportunities, and challenges in the loyalty landscape.
- Proven experience in developing and innovating brand or retail propositions, with a strong commercial focus.
- Excellent leadership skills, with the ability to motivate and guide high-performing teams.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable recommendations.
- Able to navigate ambiguity and uncertainty, with a flexible and adaptable approach.
- Highly commercial and confident working with business cases, benefit tracking, and delivery.
- A competitive salary range of £73,000 - £90,000 per annum, depending on experience.
- A comprehensive benefits package, including hybrid working, 25 days' holiday entitlement, and excellent work-life balance.
- Ongoing professional development opportunities to support your career growth.
- A collaborative and inclusive work environment, with a strong focus on well-being and employee satisfaction.
This role is based at our London Head Office in Pimlico, with the flexibility to work from home and other locations as needed.
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