Customer Support and Office Manager
4 weeks ago
We are seeking a highly skilled Customer Support and Office Manager to oversee the UK and Netherlands Customer Support teams. The ideal candidate will have a strong background in customer service and office management, with a proven track record of leading teams and driving business results.
Key Responsibilities:
- Supervise the quote and order entry processes to ensure accuracy and efficiency
- Oversee the creation of quotations and pricing agreements
- Organize support for the ALH and MLH Service teams
- Provide exceptional customer service through phone and email interactions
- Support sales reps and INSS with tenders and RFQs
- Contribute to local inventory planning in collaboration with Sales and EU planning
- Lead annual or cycle sales and service stock counting activities
- Motivate and lead the team to achieve quality and productivity goals
- Ensure technical knowledge and ERP/CRM/webshop skills of customer service coordinators
- Assess team performance and communicate clear objectives
- Lead local implementation of European projects
- Support the "Quote to Cash" process
Office Management Responsibilities:
- Ensure office safety, security, and maintenance
- Maintain office general supply inventory in coordination with budget
- Manage contract and price negotiation with office vendors
- Manage and maintain the lease for the building
- Approve general expenses in compliance with budget
- Assist with follow-up of annual local budget
- Maintain, challenge, and find new vendors
This role may require periodic travel between the UK and The Netherlands.
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