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Customer Experience Coordinator

1 month ago

Dunstable, Central Bedfordshire, United Kingdom LOOMIS Full time
About the Role

We are seeking a highly skilled Customer Experience Coordinator to join our team at Loomis UK. As a key member of our Customer Experience Centre, you will be responsible for coordinating a portfolio of customers, providing exceptional levels of customer care, and ensuring that service levels are met and exceeded.

Key Responsibilities
  • Coordinate customer queries and requests, including ad-hoc and standard reporting
  • Provide communication between customers and the organisation across multiple departmental functions
  • Manage and prioritise daily workload, with a strong sense of ownership of customer issues
  • Effective communication skills, both written and verbal, with attention to detail and high levels of accuracy
  • Proficient in Microsoft Office and confident using new systems and software
About You

We are looking for a candidate with a track-record in offering exceptional levels of customer care, a deep commitment to continuous improvement, and excellent service delivery. You will have the ability to manage and prioritise your daily workload, with a strong sense of ownership of customer issues, effective communication skills, and attention to detail and high levels of accuracy.

What We Offer
  • 5 weeks' holiday per year (excluding bank holidays)
  • Life Assurance
  • Employee Assistance Programme (EAP)
  • A safe and supportive culture
  • MyRewards – over 3000 discounts for everyday life
  • Pension scheme
  • Cycle to Work scheme
  • Progression opportunities
Requirements
  • Ability to pass criminal record, personal credit, and ID checks
  • Verifiable 5-year employment/unemployment/educational history
How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your CV, including a full job history, to us today.