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Visitor Experience Officer

4 weeks ago

Dunstable, Central Bedfordshire, United Kingdom The National Trust Full time
Job Title: Visitor Experience Officer About the Role: We are seeking a highly motivated and customer-focused Visitor Experience Officer to join our team at Dunstable Downs. As a key member of our team, you will be responsible for delivering exceptional visitor experiences, ensuring that our visitors have a memorable and enjoyable visit. Key Responsibilities: * Provide excellent customer service to visitors, responding to their needs and ensuring that their expectations are met. * Work closely with the Senior Visitor Experience Officer to develop and implement visitor experiences that are engaging, informative, and inspiring. * Collaborate with the Welcome and Service Assistants team to ensure that all areas of the site are well-presented and well-staffed. * Supervise and support volunteers, ensuring that they are confident in their roles and able to provide excellent customer service. * Act as Duty Manager, ensuring a smooth daily operation of the site and responding to incidents or visitor reports. Requirements: * Excellent communication and interpersonal skills, with the ability to work with a diverse range of people. * Proven experience in providing exceptional customer service, with a focus on delivering high-quality experiences. * Ability to work independently and as part of a team, with a flexible approach to working hours. * Strong organizational and planning skills, with a good eye for detail. * Familiarity with health and safety procedures and a commitment to maintaining a safe working environment. What We Offer: * A competitive salary and benefits package, including a substantial pension scheme and free entry to National Trust places. * Opportunities for professional development and training, to help you grow and succeed in your role. * A dynamic and supportive work environment, with a focus on teamwork and collaboration. * Flexible working arrangements, to support a healthy work-life balance. How to Apply: If you are a motivated and customer-focused individual who is passionate about delivering exceptional visitor experiences, we would love to hear from you. Please submit your application, including your CV and a covering letter, to [insert contact details].