Senior Customer Service Specialist

1 week ago


Plymouth, Plymouth, United Kingdom Pertemps Bond Full time
Job Summary:
Pertemps Bond presents an exciting opportunity to join the esteemed Royal Mail team in Plymouth. This role involves delivering exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone.

About the Role:
We are searching for experienced Complaints Call Handlers who can work in a call centre environment, adhering to specified call handling times. The successful candidate will professionally resolve customer inquiries and complaints while utilizing multiple computer systems for updating customer records, parcel tracking, information retrieval, and call detail recording.

Key Responsibilities:
  • Respond to a high volume of customer queries and complaints.
  • Meet individual call quality and volume Key Performance Indicators (KPIs) while supporting team members in achieving company objectives.

Requirements:
  • Successful candidates will undergo a DBS check.
  • Previous call centre experience is advantageous.
  • Excellent IT skills with proven experience of using multiple systems.

Benefits:
The hourly rate for this position is £12.97 per hour. On-site parking and convenient public transportation options make it easy to get to work. As part of our team, you'll have the opportunity to develop your skills and contribute to delivering exceptional customer service in the parcel delivery industry.

What We Offer:
This temporary role offers a competitive hourly rate and a chance to gain valuable experience in a fast-paced call centre environment. If you're looking for a new challenge and have a background in call centres or complaints handling, we encourage you to apply.

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