Customer Service and Order Support Specialist

3 days ago


Plymouth, Plymouth, United Kingdom Red Rhino Solutions Full time

About the Role

We are seeking a highly motivated Customer Service and Order Support Specialist to join our team at Red Rhino Solutions. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their orders are processed efficiently and effectively.

Key Responsibilities

  • Process and enter customer orders on our internal system, receiving training and guidance as needed.
  • Track, manage, and follow up on ongoing telecoms projects to ensure timely completion.
  • Engage with clients over the phone to update them on the progress of their orders, providing clear and concise information.
  • Handle customer queries, faults, and complaints in a professional and effective manner.
  • Provide first-class customer service, responding to customer inquiries via email and phone.
  • Represent Red Rhino Solutions as an ambassador, upholding the high standards of quality and interaction expected from our brand.

Requirements

  • A positive approach, enthusiasm, and a people-centric mindset.
  • Experience in a similar support administration role is preferred, but not essential.


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