Resort Customer Experience Manager
3 days ago
**Resort Customer Experience Manager
Club Med is seeking an experienced Resort Customer Experience Manager to join our team in London, UK (Wimbledon).
**About the Role:**
This is a permanent position that requires a highly organized and detail-oriented individual with excellent communication skills. You will be responsible for creating unforgettable travel experiences for our clients and maintaining strong relationships with travel agents and partners.
**Key Responsibilities:**
You will be responsible for:
- Developing and implementing sales strategies to meet targets;
- Providing exceptional customer service to clients over the phone and via email;
- Staying up-to-date with company information and policies;
- Maintaining accurate records and reports;
**What We Offer:**
We offer a competitive salary of £30,000 - £45,000 per annum, depending on experience. Other benefits include:
- 25 days annual leave, increasing by a day after 1 year service;
- Birthdays off;
- Half day on Christmas Eve and New Year's Eve;
- 3 weeks of Club Med vacations per year under Club Med policy;
- Flexible working policy with the possibility to work 2 days a week from home + 1 week remotely every 3 months;
- Private Healthcare insurance;
- Pension scheme;
- 40% of office commute costs reimbursed each month;
- Annual Christmas party and other social events arranged by social committee as well as off-site team building.
**How to Apply:** If you are a results-driven and customer-focused individual who is passionate about travel and sales, please submit your application.
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