Customer Experience Associate

1 week ago


London, Greater London, United Kingdom Metropolitan Full time

At COMO Metropolitan London, we're seeking a dedicated and passionate individual to join our team as a Customer Experience Associate. As a key member of our inner-city property, you will be responsible for delivering exceptional service to our discerning guests.

About Us

COMO Hotels and Resorts is an award-winning, family-owned group of 18 hotels and resorts worldwide. Our properties are designed to provide holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place.

Key Responsibilities

We estimate the salary for this position to be around £25,000 - £35,000 per annum, depending on experience. Your primary responsibilities will include:

  • Providing personalized service to guests, ensuring their stay is comfortable and memorable;
  • Working collaboratively with colleagues to maintain high standards of service delivery;
  • Assisting with food and beverage operations, including serving guests in our restaurant and bars;
  • Participating in ongoing training and development to enhance your skills and knowledge;

As a Customer Experience Associate, you will have the opportunity to work in a dynamic and fast-paced environment, developing your skills and contributing to the success of our hotel.

Requirements

To be considered for this role, you must have:

  • A passion for delivering exceptional customer service;
  • Excellent communication and interpersonal skills;
  • Ability to work effectively in a team environment;
  • Flexibility to work varied shifts, including weekends and holidays;

We offer a range of benefits, including competitive salary, comprehensive training, and opportunities for career advancement. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, please apply for this exciting opportunity.



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