Customer Experience Specialist

3 weeks ago

London, Greater London, United Kingdom Saga Plc Full time
About This Role

We are seeking a highly skilled Duty Officer to join our team at Saga Plc. As a key point of contact for our customers, you will be responsible for delivering exceptional customer experiences and resolving any issues that may arise during their holiday.

Main Responsibilities
  1. Action and resolve client issues from the day of pick up to the day of arrival back at home.
  2. Offer full support to Tour Managers/Airport Reps/Drivers/Clients/Suppliers who have any problems on tour or in resort.
  3. Remain calm and professional when dealing with customer inquiries.
  4. Report and log all issues, ensuring accurate and timely updates.
  5. Proactively inform the Duty Office Manager of any regular issues to ensure effective resolution.
  6. Resolve customer complaints to their satisfaction while minimizing business costs.
  7. Go above and beyond to meet customer and business needs.
  8. Develop a comprehensive understanding of all departments across the business to ensure operational issues are addressed.
  9. Monitor river levels, World Events, and FCDO Advice, reporting concerns to relevant teams.
  10. Manage the staff travel inbox and send Airport Reps passenger reports and requests while on duty.
  11. Offer support to other areas of the business during quieter periods.
  12. Participate in the crisis team during major incidents and provide necessary support.
The Ideal Candidate
  1. Have a working knowledge of a GDS system, preferably Amadeus, Galileo, Sabre, Worldspan, or similar.
  2. Be a highly skilled communicator with excellent telephone manner.
  3. Have previous experience working in the travel industry.
  4. Demonstrate attention to detail and ability to work in a fast-paced environment.
  5. Be able to work under pressure against tight deadlines.
  6. Show ability to multitask, prioritize, and offer solutions.
  7. Be willing to work a pre-planned team rota, including weekends and night shifts.
About Saga Plc

Saga Plc is a leading provider of products and services to people aged over 50 in the UK. Our company operates with a clear purpose: to create exceptional experiences every day while driving positive change in our markets and communities.

  • Expert ServiceNow Customer Experience Architect

    1 week ago

    London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Unlocking Customer Success with ServiceNowKonversational, the leading experts in ServiceNow customer workflows, seeks a seasoned Principal Technical Consultant to spearhead customer success initiatives.As a key member of our team, you will leverage your technical expertise to deliver tailored ServiceNow solutions that drive business outcomes and exceed...

  • Customer Experience Specialist

    7 days ago

    London, Greater London, United Kingdom Marks and Spencer Full time

    Marks and Spencer is seeking a Customer Experience Specialist to join their team. As a Customer Experience Specialist, you will be responsible for ensuring that customers have an exceptional shopping experience and that our stores meet the highest standards of quality and service.The estimated salary for this role is £24,000 - £27,000 per year, depending...

  • Customer Experience Specialist

    6 days ago

    London, Greater London, United Kingdom Selfridges Full time

    About the JobWe are seeking a highly skilled Customer Experience Specialist to join our team at Selfridges. As a Customer Experience Specialist, you will be responsible for delivering exceptional customer experiences through expert product knowledge, excellent communication skills, and a passion for exceeding customer expectations.Main ResponsibilitiesYou...

  • Customer Experience Specialist

    1 week ago

    London, Greater London, United Kingdom Daniel Owen Ltd. Full time

    Customer Experience SpecialistWe are looking for a Customer Experience Specialist to join our team at Daniel Owen Ltd. in Northampton.The ideal candidate will be responsible for delivering a full customer care service to the project, focusing on the customer journey with excellent communication.Key responsibilities include:Anticipating customers' needs to...

  • Customer Experience Specialist

    1 week ago

    London, Greater London, United Kingdom Accor Full time

    Job Title: Customer Experience SpecialistEstimated Salary: £24,000 - £28,000 per annumCompany OverviewMama Shelter is a hotel brand that is dedicated to delivering exceptional customer experiences. As a Customer Experience Specialist, you will play a key role in shaping the guest experience and driving business growth.Job DescriptionWe are seeking a highly...

  • Customer Experience Specialist

    2 weeks ago

    London, Greater London, United Kingdom Burberry Limited Full time

    Role OverviewThe Customer Experience Specialist will be responsible for delivering exceptional customer experiences across Burberry's aftercare services, managing end-to-end customer enquiries and cases in a face-to-face setting, via phone, email, and messaging. This role is an ideal opportunity to join a purpose-driven brand that values creativity and...

  • Customer Experience Specialist

    1 week ago

    London, Greater London, United Kingdom Hopecompass Full time

    Job Description:">We are seeking a Customer Experience Specialist to join our team at Hopecompass. As a Customer Experience Specialist, you will play a key role in owning the client relationship, understanding their goals and metrics, analyzing customer interactions, and providing actionable insights to optimize their customer experience.You will work...

  • Customer Experience Specialists

    3 weeks ago

    London, Greater London, United Kingdom Chestnut Bakery Full time

    Chestnut Bakery is an inspiring team at a growing bakery that's redefining the art of deliciousness. As a Customer Experience Specialist, you will be part of this team and play a crucial role in creating memorable experiences for our customers.About UsWe are committed to quality and authenticity in everything we do from our dedication to traditional baking...

  • Customer Experience Specialist

    1 week ago

    London, Greater London, United Kingdom Richemont Full time

    We are seeking a highly skilled Customer Experience Specialist to join our team at Alaïa, a leading luxury fashion brand owned by Richemont.About the Role:This is an exciting opportunity for a talented individual to work in a luxurious boutique environment and deliver exceptional customer experiences to our discerning clients. As a Customer Experience...

  • Customer Experience Specialist

    1 month ago

    London, Greater London, United Kingdom Wood Mackenzie Limited Full time

    Lead Customer Success Specialist - High Touch TeamWood Mackenzie is a leading global provider of data and analytics solutions for the renewables, energy, and natural resources sectors.The Customer Organization (CO) is a division of Wood Mackenzie focused on retaining subscription revenue and supporting the company's growth through quality Customer Experience...

  • Customer Experience Specialist

    1 month ago

    London, Greater London, United Kingdom Native Nanny GmbH Full time

    Customer Experience SpecialistWe are seeking a highly skilled Customer Experience Specialist to join our team at Laka. As a key member of our Customer Experience team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Your primary focus will be on supporting customers with general inquiries,...

  • Customer Experience Specialist

    1 week ago

    London, Greater London, United Kingdom Legal & General Full time

    Job Title: Customer Experience SpecialistEstimated Salary: £30,000 - £40,000 per annumAbout the Role:We are seeking an experienced Customer Experience Specialist to join our team. As a key member of our housing operations department, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest...

  • Customer Experience Specialist

    4 days ago

    London, Greater London, United Kingdom Monstera Talent Ltd Full time

    **Become a Part of Our Team at Monstera Talent Ltd**We are seeking an experienced Customer Experience Specialist to join our team.As a Customer Experience Specialist, you will be responsible for delivering exceptional customer service, ensuring that every interaction is personalized and exceeds expectations.About the Role:You will serve as the primary point...

  • Customer Experience Specialist

    3 weeks ago

    London, Greater London, United Kingdom Walker & Sloan Ltd | Certified B Corp Full time

    About the RoleThis is an exciting opportunity to join Walker & Sloan Ltd | Certified B Corp as a Customer Experience Specialist, working closely with our top 25 marketing agency clients to deliver exceptional customer experiences.As a key member of our team, you will be responsible for managing end-to-end customer journeys, developing and implementing...

  • Customer Experience Specialist

    6 days ago

    London, Greater London, United Kingdom Hard Rock International (USA), Inc. Full time

    **Job Overview:**We are seeking a highly motivated Customer Experience Specialist to join our team at Hard Rock International (USA), Inc. As a Customer Experience Specialist, you will play a critical role in delivering exceptional customer service and creating a positive experience for our guests.Your primary responsibilities will include greeting and...

  • Customer Experience Specialist

    3 weeks ago

    London, Greater London, United Kingdom Michael Page Full time

    About the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team in Kilburn. This is an excellent opportunity for someone with a passion for delivering exceptional experiences to drive business growth.

  • Customer Experience Specialist

    1 month ago

    London, Greater London, United Kingdom FirstRand Namibia Limited Full time

    Job Summary:We are seeking a skilled Customer Experience Specialist to join our team at FirstRand Namibia Limited. As a Customer Experience Specialist, you will be responsible for providing exceptional customer service and ensuring that our customers receive a positive experience.Key Responsibilities:Connect with our customers by living up to our brand...

  • Customer Experience Specialist

    2 days ago

    London, Greater London, United Kingdom Sodexo Group Full time

    We are seeking a Customer Experience Specialist to join our team at Sodexo Group. In this role, you will be responsible for delivering exceptional customer experiences and providing outstanding support to our guests.You will welcome guests, take orders, and serve food and beverages, while maintaining a clean and safe work environment.The ideal candidate will...

  • Customer Experience Specialist

    3 days ago

    London, Greater London, United Kingdom Young's Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Customer Experience Specialist to join our team. As a key member of our Front of House team, you will be responsible for providing outstanding service to our customers, ensuring their experience at The Crown is truly unforgettable.With a passion for delivering exceptional service, you will work...

  • Customer Experience Specialist

    1 week ago

    London, Greater London, United Kingdom Marks & Spencer Plc Full time

    Marks & Spencer Plc is an exciting place to be, and we're looking for a talented individual to fill the role of Customer Experience Specialist. As a champion of our brand values, you will be responsible for driving sales growth and ensuring that our customers receive the highest level of service.You will be expected to work collaboratively with colleagues to...