Customer Service Manager
1 month ago
We are seeking a highly skilled Customer Service Manager to join our team at Sikla Group. As a key member of our organization, you will be responsible for overseeing the customer service operations and ensuring that our customers receive exceptional service.
Key Responsibilities- Lead and empower a team of customer service representatives to deliver outstanding customer service
- Develop and implement best practice policies and procedures to ensure high-quality service
- Manage and resolve complex customer complaints and issues in a timely and accurate manner
- Monitor key performance indicators (KPIs) and customer feedback to identify areas for improvement
- Work closely with other departments to ensure a seamless customer experience
- Strong leadership and team management skills
- Excellent organizational and time-management skills
- Advanced knowledge of Microsoft Office Suite, CRM, and ERP systems
- High English proficiency level
- 25 days annual leave + bank holidays
- Entitlement to private healthcare and local gym membership
- Supportive working environment and continuous training in an international environment
We believe in career plans based on long-term strategy, built on teamwork, growth, and development. You will be encouraged to bring your ideas to the table and develop your skillset towards real career opportunities within the company.
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Customer Service Manager
1 month ago
Portsmouth, Portsmouth, United Kingdom Sikla Group Full timeAbout the RoleWe are seeking a highly skilled Customer Service Manager to join our team at Sikla Group. As a key member of our organization, you will be responsible for overseeing the customer service operations and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead and empower a team of customer service representatives to...
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Customer Service Manager
1 month ago
Portsmouth, Portsmouth, United Kingdom Sikla Group Full timeAbout the RoleWe are seeking a highly skilled Customer Service Manager to join our team at Sikla Group. As a key member of our organization, you will be responsible for overseeing the customer service operations and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead and empower a team of customer service representatives to...
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Customer Service Manager
2 weeks ago
Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full timeCustomer Service ExecutiveA fantastic opportunity has become available for an experienced Customer Service Executive to join a team where you would manage various client enquiries. Managing client accounts and relationships means no two enquiries will be the same.Key Responsibilities:Client Enquiry Management: Assist customers with various enquiries via...
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Customer Service Manager
2 weeks ago
Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full timeCustomer Service ExecutiveA fantastic opportunity has become available for an experienced Customer Service Executive to join a team where you would manage various client enquiries. Managing client accounts and relationships means no two enquiries will be the same.Key Responsibilities:Client Enquiry Management: Assist customers with various enquiries via...
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Customer Service Manager
3 weeks ago
Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full timeCustomer Service ExecutiveA fantastic opportunity has become available for an experienced Customer Service Executive to join our team at Dynamite Recruitment Solutions Ltd. As a key member of our team, you will be responsible for managing various client enquiries, managing client accounts and relationships, and providing exceptional customer service.Key...
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Customer Service Manager
3 weeks ago
Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full timeCustomer Service ExecutiveA fantastic opportunity has become available for an experienced Customer Service Executive to join our team at Dynamite Recruitment Solutions Ltd. As a key member of our team, you will be responsible for managing various client enquiries, managing client accounts and relationships, and providing exceptional customer service.Key...
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Customer Service Manager
3 weeks ago
Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full timeCustomer Service ExecutiveA fantastic opportunity has become available for an experienced customer service professional to join our team at Dynamite Recruitment Solutions Ltd. As a Customer Service Executive, you will be responsible for managing various client enquiries, managing client accounts and relationships, and handling general customer communication...
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Customer Service Manager
3 weeks ago
Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full timeCustomer Service ExecutiveA fantastic opportunity has become available for an experienced customer service professional to join our team at Dynamite Recruitment Solutions Ltd. As a Customer Service Executive, you will be responsible for managing various client enquiries, managing client accounts and relationships, and handling general customer communication...
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Customer Service Manager
2 weeks ago
Portsmouth, Portsmouth, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeAbout the RoleWe are seeking a highly experienced and skilled Customer Service Manager to lead our Customer Services Department and drive business growth across KINTO UK. As a key member of our leadership team, you will be responsible for cultivating a high-performing and engaged team, increasing customer satisfaction, and developing and implementing...
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Customer Service Manager
2 weeks ago
Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full timeA fantastic opportunity has become available for an experienced Customer Service Executive to join a team where you would manage various client enquiries. Managing client accounts and relationships means no two enquiries will be the same.Hybrid working: This position will allow you to work 2 days at home and 3 days in the office.Hours: Monday – Friday,...
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Customer Service Manager
1 month ago
Portsmouth, Portsmouth, United Kingdom Sikla Group Full timeCustomer Service ManagerAs a key member of the Sikla Group team, you will play a vital role in ensuring exceptional customer service across various industries, including Oil & Gas, Petrochemical, Data Centres, Pharmaceutical, Energy from Waste, and Power Generation.Key Responsibilities:Lead and empower a team of customer service and office assistants to...
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Customer Service Manager
1 month ago
Portsmouth, Portsmouth, United Kingdom Sikla Group Full timeCustomer Service ManagerAs a key member of the Sikla Group team, you will play a vital role in ensuring exceptional customer service across various industries, including Oil & Gas, Petrochemical, Data Centres, Pharmaceutical, Energy from Waste, and Power Generation.Key Responsibilities:Lead and empower a team of customer service and office assistants to...
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Customer Service Operations Manager
6 days ago
Portsmouth, Portsmouth, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeJob Title: Customer Service Operations ManagerJob Summary: We are seeking a highly skilled Customer Service Operations Manager to lead our customer service team and drive excellence in customer experience.About the Role: As a Customer Service Operations Manager, you will be responsible for leading a team of customer service representatives, developing and...
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Customer Service Operations Manager
3 weeks ago
Portsmouth, Portsmouth, United Kingdom Sikla Group Full timeCustomer Service ManagerAs a key member of the Sikla Group team, you will play a vital role in ensuring that our customers receive exceptional service. We are seeking a highly skilled and experienced Customer Service Manager to join our team.Key Responsibilities:Lead and manage a team of customer service representatives to deliver outstanding customer...
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Customer Service Operations Manager
3 weeks ago
Portsmouth, Portsmouth, United Kingdom Sikla Group Full timeCustomer Service ManagerAs a key member of the Sikla Group team, you will play a vital role in ensuring that our customers receive exceptional service. We are seeking a highly skilled and experienced Customer Service Manager to join our team.Key Responsibilities:Lead and manage a team of customer service representatives to deliver outstanding customer...
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Customer Service Case Manager
1 week ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case ManagerJob Summary: We are seeking a highly skilled and compassionate Customer Service Case Manager to join our team at Charles Taylor. As a Customer Service Case Manager, you will be the critical point of contact for customers who become ill or injured on their travels.Key Responsibilities:Assess insurance cover and organise...
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Customer Service Case Manager
2 weeks ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case ManagerJob Summary: We are seeking a highly skilled and compassionate Customer Service Case Manager to join our team at Charles Taylor. As a Customer Service Case Manager, you will be the critical point of contact for customers who become ill or injured on their travels.Key Responsibilities:Assess insurance cover and organise...
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Customer Service Operations Manager
2 weeks ago
Portsmouth, Portsmouth, United Kingdom https:jobs-redefined.cositemap Full timeAs a key member of our team, you will be responsible for overseeing the customer service operations within the company. Your primary role includes ensuring that customers receive high-quality service, managing a team of customer service and office assistants, developing and keeping best practice policies, and resolving complex customer issues.Key...
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Customer Service Case Manager
3 weeks ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeCustomer Service Case ManagerJoin Charles Taylor Assistance, a leading global provider of medical assistance, travel risk, and claims management services, as a Customer Service Case Manager. In this role, you will be the critical point of contact for customers who become ill or injured on their travels, working alongside a team of medical and travel...
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Customer Service Case Manager
3 weeks ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeCustomer Service Case ManagerJoin Charles Taylor Assistance, a leading global provider of medical assistance, travel risk, and claims management services, as a Customer Service Case Manager. In this role, you will be the critical point of contact for customers who become ill or injured on their travels, working alongside a team of medical and travel...