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Customer Service Manager

2 months ago

Portsmouth, Portsmouth, United Kingdom Sikla Group Full time
About the Role

We are seeking a highly skilled Customer Service Manager to join our team at Sikla Group. As a key member of our organization, you will be responsible for overseeing the customer service operations and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Lead and empower a team of customer service representatives to deliver outstanding customer service
  • Develop and implement best practice policies and procedures to ensure high-quality service
  • Manage complex customer complaints and issues, ensuring timely and accurate resolutions
  • Monitor key performance indicators (KPIs) and customer feedback to identify areas for improvement
  • Collaborate with other departments to ensure seamless customer experience
Requirements
  • Strong leadership and team management skills
  • Excellent organizational and time-management skills
  • Advanced knowledge of Microsoft Office Suite, CRM, and ERP systems
  • High English proficiency level
What We Offer
  • 25 days annual leave + bank holidays
  • Entitlement to private healthcare and local gym membership
  • Supportive working environment and continuous training in an international environment
Career Prospects and Training

We believe in career plans based on long-term strategy, built on teamwork, growth, and development. You will be encouraged to bring your ideas to the table and develop your skillset towards real career opportunities within the company.